Customer Service Excellence

To gain trust, rapport and develop strong client relationships. Helping you put clients first with each interaction and demonstrat...

During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...

This session has been designed to help you have a better understanding of your relationship with yourself and others. It will help...

Do you feel as if you are not always getting the best results out of your conversations with your clients? Do you have beliefs tha...

This session focuses on effective problem solving, understanding how to identify the root cause of a problem. It will also determi...

This session focuses on how to see things from a client’s perspective. It’s important to continually demonstrate that ...

Providing an exceptional service for stakeholders within our organisations is imperative for the smooth running of departments and...

How do we put the needs and requirements of a client first, ahead of anything and everything else? Helping you deliver excell...

Explore how to be a positive influence on your team to aid in the success of your organisation and how to engage in effective nego...