This session focuses on how to see things from a client’s perspective. It’s important to continually demonstrate that you...
What are influencing skills and why are they so important? In this session, we will explore some of the misconceptions, the factors...
Trust is a foundation of everything we do. But, how do we build that trust among the teams, between the clients and people surrounding...
During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...
During this webinar you will explore ideas of how to adapt your current customer service skills to an increasingly remote world to...
Adapting Customer Service to the Remote Environment - Part 2 continues to explore strategies for delivering exceptional customer support...
Dealing with Challenging Customers - Part 2 expands on effective strategies for handling difficult interactions and resolving conflicts...
This session explores the importance of understanding the clients needs and how to use this information to deliver value and credibility...
How do we put the needs and requirements of a client first, ahead of anything and everything else? Helping you deliver excellence to...