Customer Complaint Handling - Part 2 provides advanced strategies for effectively managing and resolving customer issues. Building...
When employees underperform, a business can't operate at its full capabilities. A business can't sustain itself if the employees...
PowerPoint is in use everywhere in business, but few people have been trained in its use. In this session we look at some of the rarer...
If your role involves combining sets of data that span several periods of time, it can be tricky if they are laid out and formatted...
Leading a Customer Service Team focuses on equipping managers with essential skills to inspire and manage high-performing customer...
This session explores how to use the GROW coaching method to manage and improve your team's sales performance...
Managing a sales team is no easy task. You have the potential to either make or break your sales reps. Sales managers can either inspire...
Communication is an essential leadership skill. Learn how to build rapport, trust and tactfully manage delicate and sensitive situations...
Reset your mind and help your mental wellness with our soundbath, listen and relax to the sounds of wildlife and music You may have...