Terms & Conditions for the purchase of Online Courses and Taught Courses
These Terms & Conditions apply to Services rendered by us in respect to the provision of Online Courses and/or Taught Courses.
For online use of the Services by clicking the “Register” button you unconditionally agree to these Terms & Conditions. These terms and conditions will take precedence over any third party terms.
“Services” means the provision of the Online Course and/or the Taught Course and/or the Course Materials together with the provision of such other additional services as may be agreed from time to time as set out in more detail in schedule 1.
2.1. A full description of our Services is accessible via our Website. We will provide the Services on a best efforts bases, with reasonable care and skill in accordance with the description set out on our Website.
2.2. We reserve the right to modify or withdraw any of the Services, including, but not limited to updating, adding to, enhancing, modifying, removing or altering any features of the Online Courses and/or the Taught Courses at any time and to occasionally use pre-recorded Services, in our sole discretion without notice. Any modification or withdrawal will not adversely impact our Services.
2.3. We do not make any claim, representation or warrant to you that you will obtain a particular result, professional qualification or employment opportunity from your purchase/order and completion of any of the Services.
2.4. You are responsible for providing your own access (e.g., computer, mobile device, Internet connection, etc.) to the Services.
2.5. We will, entirely at our discretion and without obligation, offer you an extension to the provision of Services beyond the contracted period in recognition of a drop in or loss of Services if we deem it appropriate.
3.1. In order to access any of the Services on-line, an account need to be registered with us via the Website. If you already have an account with us you can log into your account using your user name and password.
3.2. You are responsible for all activity that occurs under your account, including any activity by unauthorized users. You may not allow others to use your account. You must safeguard the confidentiality of your password, and if you are using a device that others have access to, log out of your account after using the Services. If you become aware of an unauthorized access to your account, change your password and notify our support team immediately. Creating multiple logins risks all accounts being deleted. Our system detects for multiple registrations on the same device. We reserve the right to suspend your account if abuse is detected.
3.3. Following receipt by us of any order for Services we will contact you confirming receipt of your purchase/order. We reserve the right to cancel or decline your purchase/order or access to you attending any Taught Course or accessing any Online Course or any part thereof at any time until:
4.1. Subject to clause 4.2 below, you are permitted within 14 calendar days starting on the day after the date we have confirmed your purchase/order in accordance with clause 3.3, to cancel the purchase/order of the Services.
4.2. If you have already accessed, downloaded and/or started to use Services then you shall have no right to cancel your order or seek reimbursement of the Fees due.
4.3. Save for clause 4.1 above, you have no other right to cancel or vary your purchase/order of Services and any other cancellation and/or variation of course dates will be at our entire discretion.
4.4. Specific training events related to Consulting contracts are subject to change of booking fees as listed below. The 14 days cooling off period does not apply to Consulting contracts where the related training is contracted and scheduled to take place within 14 days.
4.5. All training specific to a Consulting contract is to be delivered within the contract term which shall be a maximum of 12 months from contract commencement date unless specifically stated within the contract.
5.1. The Fees for the Services are as set out on the Website or as stated in any contract for the Services.
5.2. Unless otherwise specified before purchase/order of the Services, the Fees are exclusive of (i) VAT or other local taxes, (ii) the cost of some Course Materials and (iii) any delivery costs payable in respect of the delivery of Course Material to you. Each of these costs will be set out on the Website or confirmed to you prior to the purchase/order of the Services.
5.3. You will pay the Fees for the Services purchase/ordered. The Fees due must be paid in full prior to attending any Taught Course or accessing any Online Course.
5.4. If your payment fails and you still gain access to any Taught Course or Online Course, you agree to pay us the Fees within thirty (30) days of notification from us. We reserve the right to disable access to any Taught Course or Online Couse for which we have not yet received adequate payment.
5.5. In case you are an individual purchasing via our Website, you authorise us to charge your credit/debit card or process other means of payment (such as direct debit) for the Fees. Any Fees charged by your debit or credit card provider in connection with your purchase/order of any of the Services are for your own account and we shall, under no circumstances, be responsible for any such charges.
5.6. You shall be responsible for all costs incurred in connection with your attendance of any Taught Courses or your access to any Online Course.
5.7. Payment of Fees or a related invoice will be deemed as acceptance of these Terms and Conditions.
6.1. Although we aim to provide the Services to the highest standards of the industry, neither we, nor our trainers accept any liability in any circumstances however so arising for (i) any inaccuracy or misleading information provided in the programmes or Course Materials and any reliance by you on any such information, (ii) any loss or corruption of data, (iii) any loss of profit, revenue or goodwill, or (iv) any indirect, special or consequential loss arising from any breach of the Terms & Conditions on our part.
6.2. You can use the Services to interact with other individuals, either online or in person. However, you understand that we do not screen users of our Services and your release us from any liability relating to your interaction with other users.
6.3. Except to the extent that they are expressly set out in these Terms & Conditions, no conditions, warranties or other terms shall apply to the Services. No implied conditions, warranties or other terms apply (including any implied terms as to satisfactory quality, fitness for purpose or conformance with description).
6.4. Out total liability arising from or in connection with any contract between you and us and in relation to anything which we may have done or not done in connection with these Terms & Conditions and the delivery of the Services (and whether the liability arises because of breach of contract, negligence or for any other reason) shall be limited to the Fees received by us in connection with the relevant Online Course or Taught Course in relation to which a dispute has arisen.
6.5. Nothing in these Terms & Conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence, (ii) fraudulent misrepresentation or (iii) any other matter which under English law may not be limited or excluded.
6.6. No claim may be brought more than six months after the last date on which the Services concerned have finished or ceased to be provided by us.
7.1. All Intellectual Property Rights in the Course Materials, Online Courses and the speeches made by trainers at the Taught Courses are, and remain, our intellectual property or of our licensors, whether adapted, written for or customised for you or not.
7.2. In consideration of the Fees paid, we grant a limited, non-transferable, nonexclusive licence to use the Course Materials and the software in respect of the Online Course for the sole purpose of completing the Online Course and/or attending the Taught Course.
7.3. You are not authorised to:
Online Course or Taught Course given;
7.4. Your breach of clause 7.3 above shall allow us to immediately terminate our contract and to cease to provide Services to you, including but not limited to access to the Online Courses. In such instance, you will have no recourse to compensation for the Services already paid for.
8.1. We both shall mutually keep the other’s Confidential Information strictly confidential and not use it otherwise than for the purposes of providing the Services and shall return it on demand and not retain copies of it.
8.2. Either party may disclose Confidential Information to (i) its legal and other advisors for the purposes of obtaining advice from them or (ii) when required to be disclosed by any court or regulatory authority,.
9.1. Any Services provided by us under these Terms & Conditions are personal to you and are not to be used by any third party. The Services provided cannot be transferred or assigned to any other person
9.2. We may assign, transfer, sub-contract any of our rights or obligations to you under these Terms & Conditions to any third party at our discretion without prior notice to you.
10.1. We shall be entitled to terminate our contract with you and cease to provide you with any Services, including but not limited to suspending, disabling or deleting your account with immediate effect in the event that:
11.1. These Terms & Conditions, together with the course specific terms & conditions and/or specific contract (if any) constitute the entire agreement between you and us and supersede any prior agreements and arrangements, whether written or oral. You confirm that you have not relied on any representations, whilst every effort is made to ensure the accuracy of any representations concerning the Services, in entering into these and any other Terms & Conditions with us.
11.2 If any provision of these Terms & Condition is held invalid or unenforceable by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms & Conditions will remain in full force and effect.
We shall not be liable to you for any breach of our obligations or termination under these Terms & Conditions arising from causes beyond our reasonable control, including, but not limited to, fires, floods, earthquakes, volcanoes and other acts of god, terrorism, strikes, delay caused by transport disputes, failure to provide a course caused by a death of the trainer or in the trainer’s family, illness of the trainer, government edict or regulation.
13.1. The nature of the Services provided by us means that we will obtain, use and disclose (together "Use") certain information about you ("Data"). This statement sets out the principles governing our Use of Data. By purchasing the Services you agree to this Use.
13.2. When you register with us, you will need to provide certain Data such as your contact details and demographic information. We will store this Data and use it to contact you, provide you with details of the Services you have purchased and otherwise as required during the normal provision of the Services.
13.3. We may also use the above Data, and similar Data that you provide us in response to surveys, to aggregate user profiles and, unless you indicate otherwise during registration, provide you with communications. We will not pass any Data to any third party, noting that we may share Data within our group of companies.
13.4. To enable us to monitor and improve our Services, we gather certain aggregated information about you, including details of your operating system, browser version, domain name and IP address, the URL you came from and go to and the parts of the Website you visit.
13.5. We use information such as your User ID, session identifiers and password to enable us to identify whether you are using our Services, assist with the provision of Services and to ensure that you have access to relevant products and Services. We will only read cookies from your cookie file placed there through your web browser's interaction with the Website.
13.6. Our products may link to third party websites and we are not responsible for their data policies or procedures or their content.
13.7. We endeavour to take all reasonable steps to protect your personal Data including the use of encryption technology, but cannot guarantee the security of any Data you disclose. You accept the inherent security implications of being and transacting on-line over the internet and will not hold us responsible for any breach of security.
13.8. We may supplement the information that you provide with information we receive from third parties, such as external bodies or your employer.
13.9. If you wish to change or update the Data we hold about you, please contact us accordingly.
14.1 In this clause, ‘Restricted Staff Member’ shall mean any person who has been at any time during the period of 2 years immediately preceding starting on the day after the date we have confirmed your purchase/order employed or directly engaged by us.
14.2 You covenant that you will not at any time while using our Services or for the period of 1 year after the last use of our Services:
other than a Restricted Staff Member who responds to a general public advertisement of available positions or who comes to you on his/her own initiative without any encouragement (directly or indirectly) from you.
All toolkits make minimum provision of courses and a series of modules for each course, which are repeated throughout an annual contract cycle. Each module is repeated to allow you to learn at your own pace, also recognising international time zones.
You will have the potential ability to take a module more than once if you paid for a full year in which case you can often access more new modules as content is refreshed throughout the year. Monthly rolling clients have no guarantees of availability of any specific module, and should ensure their subscription covers the part of the schedule which ensures their ability to access the modules they wish to complete.
There will always be a minimum of the below listed modules around each toolkit and course available. Any retirement of a specific module within a course will in due course be replaced. You will be given reasonable notice to ensure you have sufficient ability to access such module prior to removal.
In the event we have been unable to deliver the volume of modules detailed below during an annual contract cycle, a licence extension will be granted until such delivery has been achieved. If published on SeedL Premium, no extension will be offered where access was denied by others than us.
The minimum of the below listed modules applies in case all 6 toolkits are purchased. We reserve the right to amend the volume if this is otherwise necessary.
We will ensure all quantified volume of modules across all toolkits are delivered at a minimum of once per quarter. A delivery of a module is scheduled on SeedL as an ‘event’. Where an event is cancelled (due to sickness, technical reasons or force majeure) it will be rescheduled at a similar time of day as per the cancelled event, with the original booked users automatically re-enrolled, even if this is passed the licence expiration.
Customer Excellence Toolkit
Mental Wellness Toolkit
Business Essentials Toolkit
In addition to the above, we will offer on occasion a variety of other curriculum which is not itemised here. We offer no guarantees regarding the subject or schedule.