Our Policies

Terms and Conditions

Terms & Conditions for the purchase of Online Courses and Taught Courses

These Terms & Conditions apply to Services rendered by us in respect to the provision of Online Courses and/or Taught Courses.

For online use of the Services by clicking the "Register" button or by signing this order, you unconditionally agree to these Terms & Conditions. These terms and conditions will take precedence over any third party terms.

  1. Definitions
  • The "Customer" or "Client" or "you" means (i) the individual that purchases our Services or (ii) an entity that enters into a contract with us for providing the Services.  
  • "Confidential Information" means information provided by us to you and vice versa, which includes, but is not limited to, written, graphic, recorded, machine readable or other format concerning the business, clients, suppliers, finances and other areas of the other party's business or products, including, without limitation, the Course Materials. It does not include information in the public domain other than through the default of the party disclosing the information or any information already in the possession or control of the disclosing party.  
  • "Course Materials" means the information provided by us to you to accompany any course provided as part of the Services in hard copy or electronic form, including but not limited to hand-outs. 
  • "Fees" means the fees payable to us for the provision of the Services.  
  • "Intellectual Property Rights" means copyright, rights in or relating to databases, patent rights, performers' rights, designs and registered designs, trademarks, rights in or relating to Confidential Information and other intellectual property rights (registered or unregistered) throughout the world.  
  • "Online Course" means any online course delivered by us pursuant to which you receive course materials remotely i.e. by electronic means.

 "Services" means the provision of the Online Course and/or the Taught Course and/or the Course Materials together with the provision of such other additional services as may be agreed from time to time as set out in more detail in schedule 1. 

  • "Taught Course" means any course physically taught by us in a classroom setting which you attend in person.  
  • "Terms & Conditions" means all terms and conditions as set out in this document.  
  • We", "us" or "our" means SEEDL Group Ltd., a company registered in England and Wales under number 12562706 whose registered office is at  20-22 Wenlock Road, London N1 7GU, trading as SEEDL and SEEDL Group.  
  • "Website" means 


  1. Services

2.1. A full description of our Services are accessible via our Website. We will provide the Services on a best efforts bases, with reasonable care and skill in accordance with the description set out on our Website.

2.2. We reserve the right to modify or withdraw any of the Services, including, but not limited to updating, adding to, enhancing, modifying, removing or altering any features of the Online Courses and/or the Taught Courses at any time and to occasionally use pre-recorded Services, in our sole discretion without notice. Any modification or withdrawal will not adversely impact our Services.

2.3. We do not make any claim, representation or warrant to you that you will obtain a particular result, professional qualification or employment opportunity from your purchase/order and completion of any of the Services. 

2.4. You are responsible for providing your own access (e.g., computer, mobile device, Internet connection, etc.) to the Services. 

2.5. We will, entirely at our discretion and without obligation, offer you an extension to the provision of Services beyond the contracted period in recognition of a drop in or loss of Services if we deem it appropriate. 


  1. Use of the Services

3.1. In order to access any of the Services on-line, an account needs to be registered with us via the Website. If you already have an account with us you can log into your account using your user name and password.

3.2. You are responsible for all activity that occurs under your account, including any activity by unauthorized users. You may not allow others to use your account. You must safeguard the confidentiality of your password, and if you are using a device that others have access to, log out of your account after using the Services. If you become aware of an unauthorized access to your account, change your password and notify our support team immediately. Creating multiple logins risks all accounts being deleted. Our system detects for multiple registrations on the same device. We reserve the right to suspend your account if abuse is detected.  

3.3. Following receipt by us of any order for Services we will contact you confirming receipt of your purchase/order. We reserve the right to cancel or decline your purchase/order or access to you attending any Taught Course or accessing any Online Course or any part thereof at any time until:

  • we confirm the purchase/order at which moment a contract between you and us shall come into existence for the provision of the Services, which contract is subject to these Terms & Conditions; and
  • we receive payment of the relevant Fees in accordance with clause 5 below. 


  1. Cancellation and variation

4.1. Subject to clause 4.2 below, you are permitted within 14 calendar days starting on the day after the date we have confirmed your purchase/order in accordance with clause 3.3, to cancel the purchase/order of the Services. 

4.2. If you have already accessed, downloaded and/or started to use Services then you shall have no right to cancel your order or seek reimbursement of the Fees due.

4.3. Save for clause 4.1 above, you have no other right to cancel or vary your purchase/order of Services and any other cancellation and/or variation of course dates will be at our entire discretion.

4.4. Specific training events related to Consulting contracts are subject to change of booking fees as listed below. The 14 days cooling off period does not apply to Consulting contracts where the related training is contracted and scheduled to take place within 14 days.

  1. 61 days notice or more – no charge
  2. 46 – 60 days notice – 50% of original fee
  3. 31 – 45 days notice – 75% of original fee
  4. less than 30 days notice – 100% fee payable

4.5. All training specific to a Consulting contract is to be delivered within the contract term which shall be a maximum of 12 months from contract commencement date unless specifically stated within the contract.


  1. Fees

5.1. The Fees for the Services are as set out on the Website or as stated in any contract for the Services. 

5.2. Unless otherwise specified before purchase/order of the Services, the Fees are exclusive of (i) VAT or other local taxes, (ii) the cost of some Course Materials and (iii) any delivery costs payable in respect of the delivery of Course Material to you. Each of these costs will be set out on the Website or confirmed to you prior to the purchase/order of the Services.

5.3. You will pay the Fees for the Services purchase/ordered. The Fees due must be paid in full prior to attending any Taught Course or accessing any Online Course.  

5.4. If your payment fails and you still gain access to any Taught Course or Online Course, you will still be bound by this agreement. Where a payment is late, we reserve the right to disable access to any Platform, Taught Course or Online Couse for which we have not yet received adequate payment with no compensation offered for loss of service until payment is made. Payment is defined as cleared funds in our company nominated bank account.

5.5. In case you are an individual purchasing via our Website, you authorise us to charge your credit/debit card or process other means of payment (such as direct debit) for the Fees. Any Fees charged by your debit or credit card provider in connection with your purchase/order of any of the Services are for your own account and we shall, under no circumstances, be responsible for any such charges.

5.6. You shall be responsible for all costs incurred in connection with your attendance of any Taught Courses or your access to any Online Course.

5.7. Payment of Fees or a related invoice will be deemed as acceptance of these Terms and Conditions.


  1. Liability

6.1. Although we aim to provide the Services to the highest standards of the industry, neither we, nor our trainers accept any liability in any circumstances however so arising for (i) any inaccuracy or misleading information provided in the programmes or Course Materials and any reliance by you on any such information, (ii) any loss or corruption of data, (iii) any loss of profit, revenue or goodwill, or (iv) any indirect, special or consequential loss arising from any breach of the Terms & Conditions on our part.

6.2. You can use the Services to interact with other individuals, either online or in person. However, you understand that we do not screen users of our Services and you release us from any liability relating to your interaction with other users. 

6.3. Except to the extent that they are expressly set out in these Terms & Conditions, no conditions, warranties or other terms shall apply to the Services. No implied conditions, warranties or other terms apply (including any implied terms as to satisfactory quality, fitness for purpose or conformance with description).

6.4. Our total liability arising from or in connection with any contract between you and us and in relation to anything which we may have done or not done in connection with these Terms & Conditions and the delivery of the Services (and whether the liability arises because of breach of contract, negligence or for any other reason) shall be limited to the Fees received by us in connection with the relevant Online Course or Taught Course in relation to which a dispute has arisen.

6.5. Nothing in these Terms & Conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence, (ii) fraudulent misrepresentation or (iii) any other matter which under English law may not be limited or excluded.

6.6. No claim may be brought more than six months after the last date on which the Services concerned have finished or ceased to be provided by us.


  1. Intellectual Property

7.1. All Intellectual Property Rights in the Course Materials, Online Courses and the speeches made by trainers at the Taught Courses are, and remain, our intellectual property or of our licensors, whether adapted, written for or customised for you or not.

7.2. In consideration of the Fees paid, we grant a limited, non-transferable, nonexclusive licence to use the Course Materials and the software in respect of the Online Course for the sole purpose of completing the Online Course and/or attending the Taught Course.

7.3. You are not authorised to:

  1. copy, modify, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit or distribute any of the Course Materials without our prior written permission;
  2. record on video or audio tape/technology, relay by videophone, using AI applications to record transcripts or other means the Online Course or Taught Course given;
  3. use the Course Materials in the provision of any other course or training  whether given by us or any third party trainer;
  4. remove any copyright or other of our notices on the Course Materials;
  5. attend any curriculum other than for personal consumption; and/or
  6. modify, adapt, merge, translate, disassemble, decompile, reverse engineer (save to the extent permitted by law) any software forming part of the Online Courses.

7.4. Your breach of clause 7.3 above shall allow us to immediately terminate our contract and to cease to provide Services to you, including but not limited to access to the Online Courses. In such instance, you will have no recourse to compensation for the Services already paid for.


  1. Confidentiality

8.1. We both shall mutually keep the other's Confidential Information strictly confidential and not use it otherwise than for the purposes of providing the Services and shall return it on demand and not retain copies of it.

8.2. Either party may disclose Confidential Information to (i) its legal and other advisors for the purposes of obtaining advice from them or (ii) when required to be disclosed by any court or regulatory authority.


  1. Assignment and other restrictions

9.1. Any Services provided by us under these Terms & Conditions are personal to you and are not to be used by any third party. The Services provided cannot be transferred or assigned to any other person 

9.2. We may assign, transfer, sub-contract any of our rights or obligations to you under these Terms & Conditions to any third party at our discretion without prior notice to you.


  1. Termination

10.1. We shall be entitled to terminate our contract with you and cease to provide you with any Services, including but not limited to suspending, disabling or deleting your account with immediate effect in the event that:

  1. the Fees are not paid when due;  
  2. you act in a manner we deem to be aggressive, bullying, offensive, threatening or harassing manner towards any of our employees, any trainer or lecturer who provides the Taught Courses and/or Online Courses or any student who attends any Taught Course and/or Online Couse; 
  3. you intentionally or recklessly damage our property or the property of our  employees, trainers or other students attending our Taught courses;  
  4. you are intoxicated through alcohol or illegal drugs while attending our Taught Courses or Online Courses; 
  5. you commit any criminal offence while attending our Taught Courses or Online Courses where the victim is our employee, trainer or student;  
  6. you are in breach of these Terms & Conditions;   
  7. proceedings are initiated against you relating to bankruptcy, insolvency or the relief of creditors; and/or  
  8. a trustee or receiver has been appointed to handle your affairs.   


10.2 You have the right to terminate without cause on providing 30 days notification, noting that no refund for unused Services will be provided under any circumstances neither for monthly (rolling) contracts nor an annual (rolling) contract.

10.3 On termination, clause 1 (Definitions) clause 6 (Liability), clause 7 (Intellectual Property Rights), clause 8 (Confidentiality), clause 9 (Assignment and other restrictions), clause 16 (Law and Jurisdiction) and this clause 10.3 shall continue notwithstanding such termination.


  1. Entire Agreement

11.1. These Terms & Conditions, together with the course specific terms & conditions and/or specific contract (if any) constitute the entire agreement between you and us and supersede any prior agreements and arrangements, whether written or oral. You confirm that you have not relied on any representations, whilst every effort is made to ensure the accuracy of any representations concerning the Services, in entering into these and any other Terms & Conditions with us. 

11.2 If any provision of these Terms & Condition is held invalid or unenforceable by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms & Conditions will remain in full force and effect.


  1. Force Majeure

We shall not be liable to you for any breach of our obligations or termination under these Terms & Conditions arising from causes beyond our reasonable control, including, but not limited to, fires, floods, earthquakes, volcanoes and other acts of god, terrorism, strikes, delay caused by transport disputes, failure to provide a course caused by a death of the trainer or in the trainer's family, illness of the trainer, government edict or regulation.


  1. Data Protection

13.1. The nature of the Services provided by us means that we will obtain, use and disclose (together "Use") certain information about you ("Data"). This statement sets out the principles governing our Use of Data. By purchasing the Services you agree to this Use.

13.2. When you register with us, you will need to provide certain Data such as your contact details and demographic information. We will store this Data and use it to contact you, provide you with details of the Services you have purchased and otherwise as required during the normal provision of the Services.

13.3. We may also use the above Data, and similar Data that you provide us in response to surveys, to aggregate user profiles and, unless you indicate otherwise during registration, provide you with communications. We will not pass any Data to any third party, noting that we may share Data within our group of companies.

13.4. To enable us to monitor and improve our Services, we gather certain aggregated information about you, including details of your operating system, browser version, domain name and IP address, the URL you came from and go to and the parts of the Website you visit.

13.5. We use information such as your User ID, session identifiers and password to enable us to identify whether you are using our Services, assist with the provision of Services and to ensure that you have access to relevant products and Services. We will only read cookies from your cookie file placed there through your web browser's interaction with the Website.

13.6. Our products may link to third party websites and we are not responsible for their data policies or procedures or their content.

13.7. We endeavour to take all reasonable steps to protect your personal Data including the use of encryption technology, but cannot guarantee the security of any Data you disclose. You accept the inherent security implications of being and transacting on-line over the internet and will not hold us responsible for any breach of security.

13.8. We may supplement the information that you provide with information we receive from third parties, such as external bodies or your employer.

13.9. If you wish to change or update the Data we hold about you, please contact us accordingly.


  1. Restrictions 

14.1 In this clause, 'Restricted Staff Member' shall mean any person who has been at any time during the period of 2 years immediately preceding starting on the day after the date we have confirmed your purchase/order employed or directly engaged by us. 

14.2 You covenant that you will not at any time while using our Services or for the period of 1 year after the last use of our Services:

  1. offer employment to, enter into a contract for the services of, or otherwise entice or attempt to entice away from us any Restricted Staff Member; or
  2. procure or facilitate the making of any such offer or attempt by any other person in relation to a Restricted Staff Member, other than a Restricted Staff Member who responds to a general public advertisement of available positions or who comes to you on his/her own initiative without any encouragement (directly or indirectly) from you.
  3. If you breach the terms of this clause 14, you will indemnify us and keep us indemnified for all costs and expenses of losing that Restricted Staff Member, which will include a payment of the equivalent of 12 months basic salary for the Restricted Staff Member without prejudice to any other rights and remedies we may have
  4. You agree that each provision in this clause 14 is fair and reasonable. 


  1. Changes to Terms & Conditions 
    We may update these Terms & Conditions at any time, in our sole discretion. If we do so, we shall let you know by, at a minimum, posting the updated Terms & Conditions at. Modifications will be effective on the date that they are posted to the Website. It's important that you review the Terms & Conditions whenever we update them before you use the Services. If you continue to use the Services after we have posted updated Terms & Conditions, you are agreeing to be bound by the updated Terms & Conditions


  1. Law and Jurisdiction 
    These Terms & Conditions are subject to English law and the parties submit to the exclusive jurisdiction of the English courts in connection with any dispute arising out of or in relation to these Terms & Conditions.


  1. Marketing 
    By opening a user account with SEEDL, whether via your employer, directly, or via a partner enrolment link, provides us consent to contact you from time to time, to recommend upcoming courses and offers available by being a user. You can elect to opt out of this at any time, by clicking unsubscribe from the email you may receieve, or in your My Account settings



Schedule 1

All categories make minimum provision of programmes and a series of courses for each programme, which are repeated throughout an annual contract cycle. Each course is repeated to allow you to learn at your own pace, also recognising international time zones.  

You will have the potential ability to take a course more than once if you paid for a full year in which case you can often access more new courses as content is refreshed throughout the year. Monthly rolling clients have no guarantees of availability of any specific course, and should ensure their subscription covers the part of the schedule which ensures their ability to access the courses they wish to complete.

There will always be a minimum of the below listed courses around each category and programme available. Any retirement of a specific course within a programme will in due course be replaced. You will be given reasonable notice to ensure you have sufficient ability to access such course prior to removal. 

In the event we have been unable to deliver the volume of courses detailed below during an annual contract cycle, a licence extension will be granted until such delivery has been achieved. If published on SEEDL Premium, no extension will be offered where access was denied by others than us.

The minimum of the below listed courses applies in case all 6 categories are purchased. We reserve the right to amend the volume if this is otherwise necessary. 

We will ensure all quantified volume of courses across all categories are delivered at a minimum of once per quarter. A delivery of a course is scheduled on SEEDL as an 'event'. Where an event is cancelled (due to sickness, technical reasons or force majeure) it will be rescheduled at a similar time of day as per the cancelled event, with the original booked users automatically re-enrolled, even if this is passed the licence expiration.

Leadership - Category

  • Potential Managers – 4 Courses
  • Leadership Essentials – 10 Courses
  • Performance Management – 4 Courses

Sales - Category

  • Understanding Sales Essentials – 7 Courses
  • Enhancing Sales Essentials – 6 Courses

Customer Excellence - Category

  • Customer Operational Excellence – 4 Courses
  • Customer Delivery Excellence – 4 Courses
  • Customer Strategic Excellence – 4 Courses

Mental Wellness - Category

  • Protecting your Mental Well-being – 4 Courses
  • Stress Management – 3 Courses
  • Mental Health Awareness for Managers – 2 Courses

Business Essentials - Category

  • Compliance – 5 Courses
    • GDPR
    • Bullying and Harassment
    • Preventing Bribery and Corruption
    • Anti-money laundering
    • Cyber Security Essentials
  • Project Management – 4 Courses
  • Office 365
    • Excel – 8 Courses
    • PowerPoint – 2 Courses


  • 12 Courses

In addition to the above, we will offer on occasion a variety of other curriculum which is not itemised here. We offer no guarantees regarding the subject or schedule.