Language

Customer Operational Excellence

管理和满足客户的期望

您是否觉得与客户的对话似乎并不总是能获得最佳结果?你有可能会阻碍你自己成功的信念吗?本次会议将帮助您了解客户对服务代表的期望,以及我们如何才能超越一切以改善与客户的关系并提供卓越的客户

服务。

目标

探索我们如何通过满足和超越客户期望来改善客户关系。

议程

  • 客户的期望是什么?
  • 交付价值的影响
  • 设定明确的期望
  • 满足客户的需求

Events

Date
Jun 25, 2024
Time
11:00 AM
Please use your learning platform to book onto this event.
Date
Jul 29, 2024
Time
3:30 PM
Please use your learning platform to book onto this event.
Date
Sep 19, 2024
Time
11:00 AM
Please use your learning platform to book onto this event.

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管理和满足客户的期望

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Product
Premium
Duration
60 minutes
Facilitator
Simon Sparks
Recommendation
100%
of Users who said they'd recommend this course.
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