您是否觉得与客户的对话似乎并不总是能获得最佳结果？你有可能会阻碍你自己成功的信念吗？本次会议将帮助您了解客户对服务代表的期望，以及我们如何才能超越一切以改善与客户的关系并提供卓越的客户
服务。探索我们如何通过满足和超越客户期望来改善客户关系。
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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization is a book written by Leonardo Inghilleri and Micah Solomon, two customer service experts with decades of experience working with leading service organisations. In the book, Inghilleri and Solomon provide a step-by-step guide to creating a world-class customer service organisation, based on their extensive research and real-world experience.
The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Nick Toman, and Rick DeLisi is a book based on extensive research on customer service interactions, revealing the key factors that drive customer loyalty. The authors argue that providing low-effort experiences is critical for creating loyal customers. They provide practical strategies and tactics for creating a seamless and effortless customer experience.
During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...
Dealing with Challenging Customers - Part 2 expands on effective strategies for handling difficult interactions and resolving conflicts...
Crisis Management & De-escalation provides essential skills for handling high-pressure situations effectively. This course focuses...
How do we put the needs and requirements of a client first, ahead of anything and everything else? Helping you deliver excellence to...
您是否觉得与客户的对话似乎并不总是能获得最佳结果？你有可能会阻碍你自己成功的信念吗？本次会议将帮助您了解客户对服务代表的期望，以及我们如何才能超越一切以改善与客户的关系并提供卓越的客户服务。目标探索我们如何通过满足和超越客户期望来改善客户关系。议程客户的期望是什么？交付价值的影响设定明确的期望满足客户的需求...
Providing an exceptional service for stakeholders within our organisations is imperative for the smooth running of departments and...
During this webinar you will explore ideas of how to adapt your current customer service skills to an increasingly remote world to...
Adapting Customer Service to the Remote Environment - Part 2 continues to explore strategies for delivering exceptional customer support...