Language

Customer Operational Excellence

Managing and Meeting Customers' Expectations

Do you feel as if you are not always getting the best results out of your conversations with your clients? Do you have beliefs that might be standing in the way of your own success? This session will help you understand what clients are expecting from their service rep and how we can go above and beyond to improve the relationships with our clients and deliver Client Excellence.

Objective

Explore how we can improve our customer relationships by meeting and exceeding customer expectations.

Agenda

  • What are the customers expectations?
  • Impact of delivering value
  • Setting clear expectations
  • Meeting the customers needs

Events

Date
Dec 12, 2024
Time
2:00 PM
Please use your learning platform to book onto this event.
Date
Feb 6, 2025
Time
11:00 AM
Please use your learning platform to book onto this event.

You must be logged in to access these events

Register Now

Related Courses

Customer Service Excellence Customer Operational Excellence - Course
2 Events

Dealing with Challenging Customers

During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...

On Demand:
60 minutes
Next Event:
Date
Dec 20, 2024
Time
9:30 AM
Customer Service Excellence Customer Operational Excellence - Course
2 Events

Managing and Meeting Customers' Expectations

Do you feel as if you are not always getting the best results out of your conversations with your clients? Do you have beliefs that...

On Demand:
60 minutes
Next Event:
Date
Dec 12, 2024
Time
2:00 PM
Customer Service Excellence Customer Operational Excellence - Course
2 Events

Adapting your Customer Service Skills to a Remote Environment

During this webinar you will explore ideas of how to adapt your current customer service skills to an increasingly remote world to...

On Demand:
60 minutes
Next Event:
Date
Dec 5, 2024
Time
12:30 PM
Customer Service Excellence Customer Operational Excellence - Course
2 Events

Dealing with Challenging Customers - Part 2

Dealing with Challenging Customers - Part 2 expands on effective strategies for handling difficult interactions and resolving conflicts...

On Demand:
60 minutes
Next Event:
Date
Dec 2, 2024
Time
11:00 AM
Customer Service Excellence Customer Operational Excellence - Course
2 Events

Adapting Customer Service to the Remote Environment - Part 2

Adapting Customer Service to the Remote Environment - Part 2 continues to explore strategies for delivering exceptional customer support...

On Demand:
60 minutes
Next Event:
Date
Nov 19, 2024
Time
9:30 AM
Customer Service Excellence Customer Operational Excellence - Course
2 Events

Importance of Mindset in Customer Relationship Management

This course highlights how mindset influences customer interactions. Participants explore how adopting a customer-centric mindset enhances...

On Demand:
60 minutes
Next Event:
Date
Nov 18, 2024
Time
11:00 AM
Customer Service Excellence Customer Operational Excellence - Course
2 Events

Crisis Management & De-escalation

Crisis Management & De-escalation provides essential skills for handling high-pressure situations effectively. This course focuses...

On Demand:
60 minutes
Next Event:
Date
Nov 26, 2024
Time
2:00 PM
Customer Service Excellence Customer Operational Excellence - Course
1 Event

Delivering Customer Service Excellence

How do we put the needs and requirements of a client first, ahead of anything and everything else? Helping you deliver excellence to...

On Demand:
60 minutes
Next Event:
Date
Dec 4, 2024
Time
2:00 PM

FAQ's

You can view the system in your local time by going to My Account > Edit Profile (Or click the timezone in the top bar > edit profile), once here you'll see a dropdown called timezone. If you change this to your timezone the platform will reflect this.
If you go to the My Account area, you will see all the learning events you've attended. You can download the related handouts for as long as you maintain your subscription. You can watch recordings of all events for up to 30 days after the event.
If you go to the My Account area, you will see all the learning events you've attended. You can access the recording of any session you attended for 30 days afterwards.
They will be emailed to you automatically and are accessible via the certificates tab on the My Account page.
Any courses or modules which are CPD accredited are clearly indicated
There may be an issue with your choice of speaker, please check your settings in Zoom.
Yes - our courses are designed to be accessed using any mobile device
On your Login page, hit the Forgotten Password button. Follow the instructions on the next Reset Password screen and you're done!
Product
Premium
Duration
60 minutes
Facilitator
Simon Sparks
Quiz
No
Certificate
Yes
Recommendation
100%
of Users who said they'd recommend this course.
On Demand
You must be logged in to access this.
Register Today
in order to access events you must sign up for a SEEDL Account
Register Now