Una de las mejores maneras de definir un servicio de atención al cliente superior es entender que debes superar las expectativas de tus clientes durante cada interacción. Trabajamos arduamente para ganar clientes, pero debemos esforzarnos igual de duro para mantenerlos, ya que un cliente satisfecho es un cliente habitual. En esta sesión se explora cómo ofrecer un servicio posventa excelente, incluidas las mejores prácticas y los mejores consejos para garantizar que su cliente se quede con usted.
Al final de esta sesión, tendrá más conocimientos sobre cómo ofrecer la excelencia en el servicio posventa, incluidas las mejores prácticas y los mejores consejos para garantizar que sus clientes sigan con usted
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Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back, and Tell Everyone They Know by Jeffrey Gitomer is a book that challenges the traditional notion of customer satisfaction and highlights the importance of building customer loyalty. Gitomer argues that customer satisfaction alone is not enough to create long-term success for businesses; instead, organisations should strive to cultivate customer loyalty, which leads to repeat business, positive word-of-mouth, and sustainable growth.
Be Our Guest: Perfecting the Art of Customer Service by The Disney Institute takes readers on a journey into the world of Disney's renowned customer service culture. Drawing from Disney's extensive experience in creating magical experiences for guests, the book shares valuable insights and practical strategies for delivering exceptional customer service.
Customer Service Training 101: Quick and Easy Techniques That Get Great Results by Renee Evenson is a comprehensive guide that equips readers with practical techniques to enhance their customer service skills and deliver exceptional experiences. The book offers actionable strategies, tips, and insights for individuals and teams seeking to improve their customer service performance.
Customer Complaint Handling - Part 2 provides advanced strategies for effectively managing and resolving customer issues. Building...
Unlock the secrets to effective problem-solving with our course, “Problem Solving - Effective Approaches.” Delve into the...
Do you often feel unsure how to resolve client complaints, wondering which way to turn and what to do, as well as make sure you deliver...
Una de las mejores maneras de definir un servicio de atención al cliente superior es entender que debes superar las expectativas de...
The stakeholder management process is critical as it is the lifeline to effective business relationships. Each stakeholder is...
This session sounds a little random, but underpins so much of how we engage with clients and prospects. This session helps you and...