Language

Customer Strategic Excellence

提供卓越的售后体验

定义卓越客户服务的最佳方法之一是了解在每次互动中都必须超越客户的期望。我们努力赢得客户,但我们应该同样努力留住客户,因为满意的客户就是回头客。本课程探讨如何提供卓越的售后服务,包括确保客户与您同在的最佳实践和重要提示。

目标:

在本课程结束时,您将获得有关如何提供卓越售后服务的更多知识,包括确保客户与您保持联系的最佳实践和重要提示

议程:

  • 什么是售后服务?
  • 为什么它很重要?
  • 如何提供卓越的服务

Events

Date
Jul 11, 2024
Time
8:00 AM
Please use your learning platform to book onto this event.
Date
Aug 30, 2024
Time
12:30 PM
Please use your learning platform to book onto this event.

Related SEEDL Summaries

Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back, and Tell Everyone They Know

Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back, and Tell Everyone They Know

Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back, and Tell Everyone They Know by Jeffrey Gitomer is a book that challenges the traditional notion of customer satisfaction and highlights the importance of building customer loyalty. Gitomer argues that customer satisfaction alone is not enough to create long-term success for businesses; instead, organisations should strive to cultivate customer loyalty, which leads to repeat business, positive word-of-mouth, and sustainable growth.

View Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back, and Tell Everyone They Know
Be Our Guest; Perfecting the Art of Customer Service

Be Our Guest; Perfecting the Art of Customer Service

Be Our Guest: Perfecting the Art of Customer Service by The Disney Institute takes readers on a journey into the world of Disney's renowned customer service culture. Drawing from Disney's extensive experience in creating magical experiences for guests, the book shares valuable insights and practical strategies for delivering exceptional customer service.

View Be Our Guest; Perfecting the Art of Customer Service
Customer Service Training 101: Quick and Easy Techniques That Get Great Results

Customer Service Training 101: Quick and Easy Techniques That Get Great Results

Customer Service Training 101: Quick and Easy Techniques That Get Great Results by Renee Evenson is a comprehensive guide that equips readers with practical techniques to enhance their customer service skills and deliver exceptional experiences. The book offers actionable strategies, tips, and insights for individuals and teams seeking to improve their customer service performance.

View Customer Service Training 101: Quick and Easy Techniques That Get Great Results

Related Courses

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提供卓越的售后体验

定义卓越客户服务的最佳方法之一是了解在每次互动中都必须超越客户的期望。我们努力赢得客户,但我们应该同样努力留住客户,因为满意的客户就是回头客。本课程探讨如何提供卓越的售后服务,包括确保客户与您同在的最佳实践和重要提示。目标:在本课程结束时,您将获得有关如何提供卓越售后服务的更多知识,包括确保客户与您保持联系的最佳实践和重要提示。议程:什么是售后服务?为什么它很重要?如何提供卓越的服务...

On Demand:
60 minutes
Next Event:
Date
Jul 11, 2024
Time
8:00 AM
Customer Service Excellence Customer Strategic Excellence - Course
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Stakeholder Management

The stakeholder management process is critical as it is the lifeline to effective business relationships.  Each stakeholder is...

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This session sounds a little random, but underpins so much of how we engage with clients and prospects. This session helps you and...

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Product
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Duration
60 minutes
Facilitator
Simon Sparks
Recommendation
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