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Customer Operational Excellence

与具有挑战性的客户打交道

在本主题中,我们将探讨如何与愤怒或困难的客户打交道,重点介绍一些具体的技巧和技巧,您可以使用这些技巧和技巧来帮助平滑客户关系,帮助解决他们的问题,并演示如何在充满挑战的情况下将客户放在第一位。

目的

探索如何与愤怒或困难的客户打交道。
学习可用于帮助他们解决问题的具体提示和技巧,并演示如何在充满挑战的情况下将客户放在第一位。

日程安排

客户旅程和建立忠诚度
重要提示
LAURA
建立持久的关系

Events

Date
Jun 12, 2024
Time
9:30 AM
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Date
Jul 8, 2024
Time
11:00 AM
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Date
Sep 16, 2024
Time
3:30 PM
Please use your learning platform to book onto this event.

Related SEEDL Summaries

The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations

The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations

The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations by Richard S. Gallagher is a practical guide for customer service professionals to effectively deal with difficult customers. The book provides valuable insights into the underlying causes of customer complaints, as well as scripts for handling challenging customer interactions.

View The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations
Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied and Disagreeable Clients into Your Best Customers

Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied and Disagreeable Clients into Your Best Customers

In Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients into Your Best Customers, author Noah Fleming provides valuable insights into how to effectively handle challenging customer interactions. The book is divided into three sections, each focusing on a different aspect of dealing with difficult customers.

View Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied and Disagreeable Clients into Your Best Customers
Customer Service in an Instant: 60 Ways to Win Customers and keep Them Coming Back

Customer Service in an Instant: 60 Ways to Win Customers and keep Them Coming Back

Customer Service in an Instant: 60 Ways to Win Customers and Keep Them Coming Back by Karen Leland is a practical guide for customer service professionals looking to improve their customer service skills. The book provides 60 quick, practical tips for handling difficult customers in a variety of situations.

View Customer Service in an Instant: 60 Ways to Win Customers and keep Them Coming Back

Related Courses

Customer Service Excellence Customer Operational Excellence - Course
3 Events

与具有挑战性的客户打交道

在本主题中,我们将探讨如何与愤怒或困难的客户打交道,重点介绍一些具体的技巧和技巧,您可以使用这些技巧和技巧来帮助平滑客户关系,帮助解决他们的问题,并演示如何在充满挑战的情况下将客户放在第一位。目的探索如何与愤怒或困难的客户打交道。学习可用于帮助他们解决问题的具体提示和技巧,并演示如何在充满挑战的情况下将客户放在第一位。日程安排客户旅程和建立忠诚度重要提示...

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Product
Premium
Duration
60 minutes
Facilitator
Simon Sparks
Recommendation
97.67%
of Users who said they'd recommend this course.
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