Language

Customer Delivery Excellence

Putting Yourself in the Customer's Shoes

This session focuses on how to see things from a client’s perspective. It’s important to continually demonstrate that you are thinking about them, by solving their problems and communicating in simple, thoughtful ways. 

Objective: 

To appreciate the client’s perspective. Acknowledge the impact Service has to Brand Loyalty. Takeaway practical hints and tips to Build Relationships with your Clients.  

Agenda: 

  • The Client Journey 
  • Creating Long Lasting Loyalty
  • Skills: Hints and Tips

Events

Date
Jun 5, 2024
Time
9:30 AM
Please use your learning platform to book onto this event.
Date
Jul 15, 2024
Time
3:30 PM
Please use your learning platform to book onto this event.
Date
Sep 12, 2024
Time
9:30 AM
Please use your learning platform to book onto this event.

Related SEEDL Summaries

The Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business

The Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business

The Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business by Alan Pennington is a comprehensive guide to understanding, designing, and improving the customer experience. The book describes the importance of putting yourself in the customer's shoes and understanding their needs and preferences in order to create a positive customer experience that fosters loyalty and repeat business.

View The Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business
The Disney Way: Harnessing the Management Secrets of Disney in Your Company

The Disney Way: Harnessing the Management Secrets of Disney in Your Company

The Disney Way: Harnessing the Management Secrets of Disney in Your Company is a book by Bill Capodagli and Lynn Jackson that explores the business practices and management principles that have made The Walt Disney Company so successful. One of the key elements of The Disney Way is the concept of putting yourself in the customer's shoes. This idea involves understanding the customer's perspective and taking steps to ensure that their experience is as positive as possible. Disney is known for its exceptional customer service and attention to detail, and the authors suggest that this is in large part due to the company's commitment to putting itself in the customer's shoes.

View The Disney Way: Harnessing the Management Secrets of Disney in Your Company
The Effortless Experience: Conquering the New Battleground for Customers Loyalty

The Effortless Experience: Conquering the New Battleground for Customers Loyalty

The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Nick Toman, and Rick DeLisi is a book that aims to provide businesses with strategies to create an effortless customer experience that increases customer loyalty and satisfaction. The authors conducted extensive research on customer interactions with various companies and analysed the data to identify what drives customer loyalty and satisfaction.

View The Effortless Experience: Conquering the New Battleground for Customers Loyalty

Related Courses

Customer Service Excellence Customer Delivery Excellence - Course
5 Events

Understanding Style Awareness and Managing Personalities

To gain trust, rapport and develop strong client relationships. Helping you put clients first with each interaction and demonstrating...

On Demand:
60 minutes
Next Event:
Date
Jun 3, 2024
Time
11:00 AM
Customer Service Excellence Customer Delivery Excellence - Course
3 Events

Putting Yourself in the Customer's Shoes

This session focuses on how to see things from a client’s perspective. It’s important to continually demonstrate that you...

On Demand:
60 minutes
Next Event:
Date
Jun 5, 2024
Time
9:30 AM
Customer Service Excellence Customer Delivery Excellence - Course
3 Events

How to Build Rapport and Trust in Relationships

Trust is a foundation of everything we do. But, how do we build that trust among the teams, between the clients and people surrounding...

On Demand:
60 minutes
Next Event:
Date
Jun 20, 2024
Time
11:00 AM
Customer Service Excellence Customer Delivery Excellence - Course
3 Events

Understanding Needs to Deliver Value

This session explores the importance of understanding the clients needs and how to use this information to deliver value and credibility...

On Demand:
60 minutes
Next Event:
Date
Jun 12, 2024
Time
3:30 PM
Customer Service Excellence Customer Delivery Excellence - Course
3 Events

Effective Customer Meetings

A meeting can be highly productive, or a waste of valuable time. Gain the confidence and skills to plan and host an effective meeting,...

On Demand:
60 minutes
Next Event:
Date
Jun 18, 2024
Time
8:00 AM
Customer Service Excellence Customer Delivery Excellence - Course
3 Events

Influencing & Negotiation

Explore how to be a positive influence on your team to aid in the success of your organisation and how to engage in effective negotiation...

On Demand:
60 minutes
Next Event:
Date
Jun 6, 2024
Time
2:00 PM

FAQ's

You can view the system in your local time by going to My Account > Edit Profile (Or click the timezone in the top bar > edit profile), once here you'll see a dropdown called timezone. If you change this to your timezone the platform will reflect this.
If you go to the My Account area, you will see all the learning events you've attended. You can download the related handouts for as long as you maintain your subscription. You can watch recordings of all events for up to 30 days after the event.
If you go to the My Account area, you will see all the learning events you've attended. You can access the recording of any session you attended for 30 days afterwards.
They will be emailed to you automatically and are accessible via the certificates tab on the My Account page.
Any courses or modules which are CPD accredited are clearly indicated
There may be an issue with your choice of speaker, please check your settings in Zoom.
Yes - our courses are designed to be accessed using any mobile device
On your Login page, hit the Forgotten Password button. Follow the instructions on the next Reset Password screen and you're done!
Product
Premium
Duration
60 minutes
Facilitator
Simon Sparks
Recommendation
100%
of Users who said they'd recommend this course.
On Demand
You must be logged in to access this.
Register Today
in order to access events you must sign up for a SEEDL Account
Register Now