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Customer Delivery Excellence

了解创造价值的需求

本次会议探讨了解客户需求的重要性以及如何使用这些信息来提供价值和信誉,进而建立信任。

目标:

了解了解客户需求的重要性以及如何使用这些信息来提供价值和信誉,从而建立信任。

议程:

  • 定义价值
  • 了解客户
  • 投资回报率
  • 不断变化的世界

Events

Date
Jun 12, 2024
Time
3:30 PM
Please use your learning platform to book onto this event.
Date
Jul 10, 2024
Time
8:00 AM
Please use your learning platform to book onto this event.
Date
Aug 28, 2024
Time
2:00 PM
Please use your learning platform to book onto this event.

Related SEEDL Summaries

Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Customer success is an emerging field that is rapidly gaining traction as more and more businesses recognise the importance of retaining customers and fostering long-term relationships. In the book "Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue," authors Nick Mehta, Dan Steinman, and Lincoln Murphy provide a comprehensive guide to this exciting new field, offering insights and strategies for companies looking to reduce churn and build long-term customer relationships. 

View Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
The Customer Success Professional’s Handbook: How to Thrive in One of the World’s Fastest Growing Careers

The Customer Success Professional’s Handbook: How to Thrive in One of the World’s Fastest Growing Careers

"The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers" by Ashvin Vaidyanathan and Ruben Rabago is a practical guide for anyone looking to start or advance their career in customer success management. The book covers a range of topics, from customer success strategy to customer success operations, providing actionable insights and advice for customer success professionals at all levels. 

View The Customer Success Professional’s Handbook: How to Thrive in One of the World’s Fastest Growing Careers
Customer Centricity: Focus on the Right Customers for Strategic Advantage

Customer Centricity: Focus on the Right Customers for Strategic Advantage

Customer Centricity: Focus on the Right Customers for Strategic Advantage by Peter Fader is a comprehensive guide to understanding and leveraging customer data to drive business success. Fader argues that the traditional approach to customer service, which treats all customers as equal, is outdated and ineffective. Instead, he advocates for a customer-centric approach that focuses on identifying and targeting the most valuable customers to drive revenue growth.

View Customer Centricity: Focus on the Right Customers for Strategic Advantage

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本次会议探讨了解客户需求的重要性以及如何使用这些信息来提供价值和信誉,进而建立信任。目标:了解了解客户需求的重要性以及如何使用这些信息来提供价值和信誉,从而建立信任。议程:定义价值了解客户的投资回报率不断变化的世界...

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Product
Premium
Duration
60 minutes
Facilitator
Simon Sparks
Recommendation
100%
of Users who said they'd recommend this course.
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