This session explores the importance of understanding the clients needs and how to use this information to deliver value and credibility which in turn builds trust.
Understand the importance of understanding the clients needs and how to use this information to deliver value and credibility which in turn builds trust.
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Customer success is an emerging field that is rapidly gaining traction as more and more businesses recognise the importance of retaining customers and fostering long-term relationships. In the book "Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue," authors Nick Mehta, Dan Steinman, and Lincoln Murphy provide a comprehensive guide to this exciting new field, offering insights and strategies for companies looking to reduce churn and build long-term customer relationships.
"The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers" by Ashvin Vaidyanathan and Ruben Rabago is a practical guide for anyone looking to start or advance their career in customer success management. The book covers a range of topics, from customer success strategy to customer success operations, providing actionable insights and advice for customer success professionals at all levels.
Customer Centricity: Focus on the Right Customers for Strategic Advantage by Peter Fader is a comprehensive guide to understanding and leveraging customer data to drive business success. Fader argues that the traditional approach to customer service, which treats all customers as equal, is outdated and ineffective. Instead, he advocates for a customer-centric approach that focuses on identifying and targeting the most valuable customers to drive revenue growth.
This session focuses on how to see things from a client’s perspective. It’s important to continually demonstrate that you...
To gain trust, rapport and develop strong client relationships. Helping you put clients first with each interaction and demonstrating...
Trust is a foundation of everything we do. But, how do we build that trust among the teams, between the clients and people surrounding...
This session explores the importance of understanding the clients needs and how to use this information to deliver value and credibility...
A meeting can be highly productive, or a waste of valuable time. Gain the confidence and skills to plan and host an effective meeting,...
What are influencing skills and why are they so important? In this session, we will explore some of the misconceptions, the factors...
This course delves deeper into interpersonal dynamics through the lens of the DISC model. It builds on Part 1 by exploring advanced...