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Customer Service Excellence

Customer Strategic Excellence

This course is suitable for Individuals that have strategic partnerships with their Customers and want to build an equal relationship.  Become the trusted adviser and focus on understanding your Customer' priorities in order to recommend suitable business solutions.

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3 Events

The 5 Whys and Understanding how to Problem Solve

This session focuses on effective problem solving, understanding how to identify the root cause of a...

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3 Events

Customer Complaint Resolution

Do you often feel unsure how to resolve client complaints, wondering which way to turn and what to do,...

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2 Events

Delivering a Superior After-Sales Experience

One of the best ways to define superior customer service is to understand that you must go above and...

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2 Events

Stakeholder Management

The stakeholder management process is critical as it is the lifeline to effective business relationships. ...

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1 Event

Understanding the Human Buying Psychology

This session sounds a little random, but underpins so much of how we engage with clients and prospects....

FAQ's

You can view the system in your local time by going to My Account > Edit Profile (Or click the timezone in the top bar > edit profile), once here you'll see a dropdown called timezone. If you change this to your timezone the platform will reflect this.
If you go to the My Account area, you will see all the learning events you've attended. You can download the related handouts for as long as you maintain your subscription. You can watch recordings of all events for up to 30 days after the event.
If you go to the My Account area, you will see all the learning events you've attended. You can access the recording of any session you attended for 30 days afterwards.
They will be emailed to you automatically and are accessible via the certificates tab on the My Account page.
Any courses or modules which are CPD accredited are clearly indicated
There may be an issue with your choice of speaker, please check your settings in Zoom.
Yes - our courses are designed to be accessed using any mobile device
On your Login page, hit the Forgotten Password button. Follow the instructions on the next Reset Password screen and you're done!
Courses
5
Duration
5 hours