Language

Customer Strategic Excellence

Stakeholder Management

The stakeholder management process is critical as it is the lifeline to effective business relationships. 
Each stakeholder is unique, and has different needs and wants, as well as different corporate goals and strategy. 

Appreciate how you can identify all these needs, and adopt techniques that ensure each relationship is healthy and productive. 

Objective:

Understand why having a considered stakeholder management plan should be a top priority, and understand the necessary steps in the stakeholder management process. 

Agenda:

  • Definitions;
  • The stakeholder management process;
  • Stakeholder Management Plan;
  • Case studies.

Events

Date
Jul 4, 2024
Time
11:00 AM
Please use your learning platform to book onto this event.
Date
Sep 5, 2024
Time
12:30 PM
Please use your learning platform to book onto this event.

Related SEEDL Summaries

Managing for Stakeholders: Survival, Reputation, and Success

Managing for Stakeholders: Survival, Reputation, and Success

“Managing for Stakeholders: Survival, Reputation, and Success" by R. Edward Freeman, Jeffrey S. Harrison, and Andrew C. Wicks is a comprehensive examination of stakeholder theory and its application in modern business. The book argues that organisations should prioritise the interests of all stakeholders—not just shareholders—to achieve long-term success and sustainability. This approach, known as stakeholder management, involves identifying, understanding, and balancing the needs and concerns of various groups that are affected by or can affect the organisation.

View Managing for Stakeholders: Survival, Reputation, and Success
The Stakeholder Strategy: Profiting from Collaborative Business Relationships

The Stakeholder Strategy: Profiting from Collaborative Business Relationships

"The Stakeholder Strategy: Profiting from Collaborative Business Relationships" by Ann Svendsen is a comprehensive guide that emphasises the importance of building collaborative relationships with stakeholders to achieve business success. Svendsen argues that in today's complex and interconnected business environment, organisations must move beyond traditional transactional interactions and adopt a more strategic, partnership-oriented approach with their stakeholders.

View The Stakeholder Strategy: Profiting from Collaborative Business Relationships
Winning with People: Discover the People Principles That Work for You Every Time

Winning with People: Discover the People Principles That Work for You Every Time

"Winning with People: Discover the People Principles That Work for You Every Time" by John C. Maxwell is a profound exploration of interpersonal relationships and the principles that underpin successful interactions with others. Maxwell, a renowned leadership expert, distils decades of experience and wisdom into practical advice that helps readers build stronger connections, communicate effectively, and influence others positively.

View Winning with People: Discover the People Principles That Work for You Every Time

Related Courses

Customer Service Excellence Customer Strategic Excellence - Course
3 Events

The 5 Whys and Understanding how to Problem Solve

This session focuses on effective problem solving, understanding how to identify the root cause of a problem. It will also determine...

On Demand:
60 minutes
Next Event:
Date
Jun 20, 2024
Time
9:30 AM
Customer Service Excellence Customer Strategic Excellence - Course
3 Events

Customer Complaint Resolution

Do you often feel unsure how to resolve client complaints, wondering which way to turn and what to do, as well as make sure you deliver...

On Demand:
60 minutes
Next Event:
Date
Jun 11, 2024
Time
11:00 AM
Customer Service Excellence Customer Strategic Excellence - Course
2 Events

Delivering a Superior After-Sales Experience

One of the best ways to define superior customer service is to understand that you must go above and beyond your customer expectations...

On Demand:
60 minutes
Next Event:
Date
Jul 11, 2024
Time
8:00 AM
Customer Service Excellence Customer Strategic Excellence - Course
2 Events

Stakeholder Management

The stakeholder management process is critical as it is the lifeline to effective business relationships.  Each stakeholder is...

On Demand:
60 minutes
Next Event:
Date
Jul 4, 2024
Time
11:00 AM
Customer Service Excellence Customer Strategic Excellence - Course
1 Event

Understanding the Human Buying Psychology

This session sounds a little random, but underpins so much of how we engage with clients and prospects. This session helps you and...

On Demand:
60 minutes
Next Event:
Date
Jul 3, 2024
Time
8:00 AM

FAQ's

You can view the system in your local time by going to My Account > Edit Profile (Or click the timezone in the top bar > edit profile), once here you'll see a dropdown called timezone. If you change this to your timezone the platform will reflect this.
If you go to the My Account area, you will see all the learning events you've attended. You can download the related handouts for as long as you maintain your subscription. You can watch recordings of all events for up to 30 days after the event.
If you go to the My Account area, you will see all the learning events you've attended. You can access the recording of any session you attended for 30 days afterwards.
They will be emailed to you automatically and are accessible via the certificates tab on the My Account page.
Any courses or modules which are CPD accredited are clearly indicated
There may be an issue with your choice of speaker, please check your settings in Zoom.
Yes - our courses are designed to be accessed using any mobile device
On your Login page, hit the Forgotten Password button. Follow the instructions on the next Reset Password screen and you're done!
Product
Premium
Duration
60 minutes
Facilitator
Simon Sparks
Recommendation
100%
of Users who said they'd recommend this course.
On Demand
You must be logged in to access this.
Register Today
in order to access events you must sign up for a SEEDL Account
Register Now