The stakeholder management process is critical as it is the lifeline to effective business relationships.
Each stakeholder is unique, and has different needs and wants, as well as different corporate goals and strategy.
Appreciate how you can identify all these needs, and adopt techniques that ensure each relationship is healthy and productive.
Understand why having a considered stakeholder management plan should be a top priority, and understand the necessary steps in the stakeholder management process.
You must be logged in to access these events
“Managing for Stakeholders: Survival, Reputation, and Success" by R. Edward Freeman, Jeffrey S. Harrison, and Andrew C. Wicks is a comprehensive examination of stakeholder theory and its application in modern business. The book argues that organisations should prioritise the interests of all stakeholders—not just shareholders—to achieve long-term success and sustainability. This approach, known as stakeholder management, involves identifying, understanding, and balancing the needs and concerns of various groups that are affected by or can affect the organisation.
"The Stakeholder Strategy: Profiting from Collaborative Business Relationships" by Ann Svendsen is a comprehensive guide that emphasises the importance of building collaborative relationships with stakeholders to achieve business success. Svendsen argues that in today's complex and interconnected business environment, organisations must move beyond traditional transactional interactions and adopt a more strategic, partnership-oriented approach with their stakeholders.
"Winning with People: Discover the People Principles That Work for You Every Time" by John C. Maxwell is a profound exploration of interpersonal relationships and the principles that underpin successful interactions with others. Maxwell, a renowned leadership expert, distils decades of experience and wisdom into practical advice that helps readers build stronger connections, communicate effectively, and influence others positively.
One of the best ways to define superior customer service is to understand that you must go above and beyond your customer expectations...
Unlock the secrets to effective problem-solving with our course, “Problem Solving - Effective Approaches.” Delve into the...
The stakeholder management process is critical as it is the lifeline to effective business relationships. Each stakeholder is...
Do you often feel unsure how to resolve client complaints, wondering which way to turn and what to do, as well as make sure you deliver...
Customer Complaint Handling - Part 2 provides advanced strategies for effectively managing and resolving customer issues. Building...
This session sounds a little random, but underpins so much of how we engage with clients and prospects. This session helps you and...