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Customer Strategic Excellence

客户投诉解决方案

您是否经常不确定如何解决客户的投诉,想知道该走哪条路,该怎么做,以及如何确保提供客户满意度?参加此培训以了解更多信息。

目标:

在本课程结束时,您将了解如何处理客户投诉,以及了解为什么做好投诉如此重要的重要性。

议程:

  • 为什么客户会抱怨?
  • 以@@
  • 客户为中心的
  • 投诉处理程序
  • 根本原因分析

Events

Date
Jun 11, 2024
Time
11:00 AM
Please use your learning platform to book onto this event.
Date
Jul 12, 2024
Time
2:00 PM
Please use your learning platform to book onto this event.
Date
Aug 22, 2024
Time
11:00 AM
Please use your learning platform to book onto this event.

Related SEEDL Summaries

Complaint Management Excellence: Creating Customer Loyalty through Service Recovery

Complaint Management Excellence: Creating Customer Loyalty through Service Recovery

Complaint Management Excellence: Creating Customer Loyalty through Service Recovery by Sarah Cook is a comprehensive guide that explores the importance of effectively managing customer complaints and using service recovery as a means to build customer loyalty. Cook provides valuable insights, practical strategies, and actionable techniques to help organisations handle complaints with excellence.

View Complaint Management Excellence: Creating Customer Loyalty through Service Recovery
Hug Your Haters: How to Embrace Complaints and Keep Your Customers

Hug Your Haters: How to Embrace Complaints and Keep Your Customers

Hug Your Haters: How to Embrace Complaints and Keep Your Customers by Jay Baer is a compelling book that explores the power of embracing customer complaints and turning them into opportunities to enhance customer loyalty and business success. Baer provides valuable insights, real-world examples, and actionable strategies to help organisations effectively handle customer feedback and create a culture of customer-centricity.

View Hug Your Haters: How to Embrace Complaints and Keep Your Customers
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong

A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong

A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong by Janelle Barlow and Claus Moller is an insightful book that challenges the traditional view of customer complaints and presents a new perspective on how organisations can leverage complaints to build customer loyalty. The authors argue that complaints should be seen as valuable feedback and opportunities for improvement rather than as negative incidents to be avoided or ignored.

View A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong

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客户投诉解决方案

您是否经常不确定如何解决客户的投诉,想知道该走哪条路,该怎么做,以及如何确保提供客户满意度?参加此培训以了解更多信息。目标:在本课程结束时,您将了解如何处理客户投诉,以及了解为什么做好投诉如此重要的重要性。议程:为什么客户会抱怨?以@@...

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Product
Premium
Duration
60 minutes
Facilitator
Simon Sparks
Recommendation
95.65%
of Users who said they'd recommend this course.
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