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Customer Service Excellence

Customer Operational Excellence

This course is designed for individuals that work in a reactive business environment, responding to incoming requests and queries. This course will help you develop strong client service skills, demonstrating service excellence through every interaction, focusing on excellent communication skills to ensure a first-rate service.

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3 Events

Dealing with Challenging Customers

During this topic, we will explore how to deal with angry or difficult clients, highlighting specific...

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3 Events

Delivering Customer Service Excellence

How do we put the needs and requirements of a client first, ahead of anything and everything else? Helping...

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3 Events

Managing and Meeting Customers' Expectations

Do you feel as if you are not always getting the best results out of your conversations with your clients?...

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3 Events

Delivering an Exceptional Customer Service for Internal Stakeholders

Providing an exceptional service for stakeholders within our organisations is imperative for the smooth...

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3 Events

Adapting your Customer Service Skills to a Remote Environment

During this webinar you will explore ideas of how to adapt your current customer service skills to an...

FAQ's

You can view the system in your local time by going to My Account > Edit Profile (Or click the timezone in the top bar > edit profile), once here you'll see a dropdown called timezone. If you change this to your timezone the platform will reflect this.
If you go to the My Account area, you will see all the learning events you've attended. You can download the related handouts for as long as you maintain your subscription. You can watch recordings of all events for up to 30 days after the event.
If you go to the My Account area, you will see all the learning events you've attended. You can access the recording of any session you attended for 30 days afterwards.
They will be emailed to you automatically and are accessible via the certificates tab on the My Account page.
Any courses or modules which are CPD accredited are clearly indicated
There may be an issue with your choice of speaker, please check your settings in Zoom.
Yes - our courses are designed to be accessed using any mobile device
On your Login page, hit the Forgotten Password button. Follow the instructions on the next Reset Password screen and you're done!
Courses
5
Duration
5 hours