Customer Service Excellence

Customer Delivery Excellence

This course is designed for Individuals that deliver a service and have regular contact with customers. Businesses that develop great, long-term relationships with their customers are more likely to receive repeat business from those customers. Satisfied customers might recommend your company, product or service to a colleague, leading to new business. This course will focus on how to build strong and positive client relationships, through collaboration and trust. You will learn how to identify client needs, deliver value and make a positive difference to your client’s business.

example image
5 Events

Understanding Style Awareness and Managing Personalities

To gain trust, rapport and develop strong client relationships. Helping you put clients first with each...

example image
3 Events

Putting Yourself in the Customer's Shoes

This session focuses on how to see things from a client’s perspective. It’s important to...

example image
3 Events

How to Build Rapport and Trust in Relationships

Trust is a foundation of everything we do. But, how do we build that trust among the teams, between the...

example image
3 Events

Understanding Needs to Deliver Value

This session explores the importance of understanding the clients needs and how to use this information...

example image
3 Events

Effective Customer Meetings

A meeting can be highly productive, or a waste of valuable time. Gain the confidence and skills to plan...

example image
3 Events

Influencing & Negotiation

Explore how to be a positive influence on your team to aid in the success of your organisation and how...


You can view the system in your local time by going to My Account > Edit Profile (Or click the timezone in the top bar > edit profile), once here you'll see a dropdown called timezone. If you change this to your timezone the platform will reflect this.
If you go to the My Account area, you will see all the learning events you've attended. You can download the related handouts for as long as you maintain your subscription. You can watch recordings of all events for up to 30 days after the event.
If you go to the My Account area, you will see all the learning events you've attended. You can access the recording of any session you attended for 30 days afterwards.
They will be emailed to you automatically and are accessible via the certificates tab on the My Account page.
Any courses or modules which are CPD accredited are clearly indicated
There may be an issue with your choice of speaker, please check your settings in Zoom.
Yes - our courses are designed to be accessed using any mobile device
On your Login page, hit the Forgotten Password button. Follow the instructions on the next Reset Password screen and you're done!
6 hours