Enhancing Sales Essentials

Handling Renewal Accounts

If only our customers could be for life! But the reality is, since the moment your prospect turned in to a paying client, their assessment of your value (maybe subconsciously) has been ongoing. How do we prepare for these meetings? What should we do in advance with the clients?  This session takes a look at all these elements giving you confidence to talk to these clients 'prepared' for all potential outcomes.

Objective

This session will help you understand how to prepare for the meeting, what should we do in advance with the clients. Build your confidence in being able to talk to your clients and maintain their business.

Agenda

Roles
Considerations
Preparation 
Challenges
Offering exceptional service and offering value
Questioning 
Summary

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Product
Lite
Duration
60 Mins
Facilitator
Jo Shepherd
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