Customer Delivery Excellence

Influencing & Negotiation

Explore how to be a positive influence on your team to aid in the success of your organisation and how to engage in effective negotiation in a productive and professional manner.

Agenda: 

  • Misconceptions of Influencing Skills
  • The Art of Persuasion
  • Persuasive Techniques
  • Influential Communication
  • Challenging Your Own Way of Thinking

Events

Date
Mar 6, 2024
Time
9:30 AM
Please use your learning platform to book onto this event.
Date
Apr 24, 2024
Time
9:30 AM
Please use your learning platform to book onto this event.
Date
Jun 6, 2024
Time
2:00 PM
Please use your learning platform to book onto this event.

Related SEEDL Summaries

Influence: The Psychology of Persuasion

Influence: The Psychology of Persuasion

"Influence: The Psychology of Persuasion" by Robert Cialdini is a classic book on the science of influence and persuasion. Cialdini draws on years of research in psychology, sociology, and communication to outline six key principles of persuasion that can be used to influence others in a variety of settings. 

View Influence: The Psychology of Persuasion
Pre-Suasion: A Revolutionary Way to Influence and Persuade

Pre-Suasion: A Revolutionary Way to Influence and Persuade

"Pre-Suasion: A Revolutionary Way to Influence and Persuade" by Robert Cialdini explores the power of setting the stage before attempting to persuade or influence others. Cialdini argues that the key to successful persuasion is not only the message itself, but also the context in which it is delivered. By understanding how to effectively prime people for persuasion, it is possible to significantly increase the likelihood of success. 

View Pre-Suasion: A Revolutionary Way to Influence and Persuade
How to Win Friends & Influence People

How to Win Friends & Influence People

"How to Win Friends and Influence People" by Dale Carnegie is a classic self-help book that was first published in 1936. It remains a best-seller today because it contains timeless advice on how to improve interpersonal skills and build stronger relationships, both in personal and professional life. 

View How to Win Friends & Influence People
Influence Is Your Superpower: How to Get What You Want Without Compromising Who You Are

Influence Is Your Superpower: How to Get What You Want Without Compromising Who You Are

"Influence Is Your Superpower: How to Get What You Want Without Compromising Who You Are" by Zoe Chance is a compelling exploration of the art of persuasion and its integral role in both personal and professional success. As a professor at the Yale School of Management and a distinguished expert in the realms of influence and behavioural economics, Zoe Chance offers readers an insightful and practical guide to harnessing the power of influence without forsaking authenticity or ethical principles.

View Influence Is Your Superpower: How to Get What You Want Without Compromising Who You Are

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Product
Premium
Duration
60 Mins
Facilitator
Simon Sparks
Recommendation
100%
of Users who said they'd recommend this course.
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