Welcome to Summaries, Books Summarised!

"Spin Selling" is a sales methodology developed by Neil Rackham in the 1980s. The methodology is based on extensive research into what distinguishes successful salespeople from less successful ones. Rackham and his team analysed over 35,000 sales calls across a wide range of industries and found that the most successful salespeople tended to ask more questions than their less successful counterparts. 

The Busy Manager's Guide to Delegation by Richard A. Luecke is a practical and concise resource that provides valuable insights and strategies for effective delegation. Recognising the challenges faced by busy managers, Luecke offers practical advice and step-by-step guidance to help them delegate tasks successfully and maximise their productivity.

Be Our Guest: Perfecting the Art of Customer Service by The Disney Institute takes readers on a journey into the world of Disney's renowned customer service culture. Drawing from Disney's extensive experience in creating magical experiences for guests, the book shares valuable insights and practical strategies for delivering exceptional customer service.

Complaint Management Excellence: Creating Customer Loyalty through Service Recovery by Sarah Cook is a comprehensive guide that explores the importance of effectively managing customer complaints and using service recovery as a means to build customer loyalty. Cook provides valuable insights, practical strategies, and actionable techniques to help organisations handle complaints with excellence.

The First-Time Manager by Loren B. Belker, Jim McCormick, and Gary S. Topchik is a comprehensive guide specifically designed for individuals transitioning into their first leadership role. Packed with practical advice, real-world examples, and actionable strategies, this book equips new managers with the essential skills and knowledge needed to succeed in their managerial journey.

"The Relaxation Response" is a self-help book written by Dr. Herbert Benson, a medical doctor and researcher at Harvard Medical School. The book is based on Benson's research into the physiological effects of stress and the body's natural response to relaxation.