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Retail Management

Gestión minorista: impulsar el éxito a través de la colaboración

«Los clientes no quieren que se les venda nada cuando entran en una tienda. Quieren que se les dé la bienvenida»

Durante este curso, analizaremos las competencias básicas necesarias para prosperar en una posición de liderazgo minorista. Ya sea que seamos jefes de departamento en una tienda grande o lideremos un equipo íntimo en una tienda pequeña, exploramos cómo ser la mejor versión de nosotros mismos para inspirar, gestionar e impulsar el rendimiento, uniendo los puntos entre el compromiso de las personas y el rendimiento empresarial. Comprendemos la importancia de un solo servicio y cómo inspirar con éxito a tu equipo para que incorpore los 4 elementos de un solo servicio a fin de fortalecer la experiencia del cliente en tu establecimiento.

La sesión interactiva le brinda la posibilidad de implementar nuevas formas de trabajar de manera inmediata.

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Product
Premium
Duration
60 minutes
Facilitator
Zoe Patey
Quiz
No
Certificate
Yes
Recommendation
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