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Hospitality Customer Service

Pasos para un excelente servicio - Hospitalidad

«¡El negocio de la hospitalidad se parece mucho al tenis! Aquellos que sirven bien terminan ganando».

Este curso se inspira en las habilidades específicas que se requieren para prosperar en un entorno hotelero orientado al cliente. El trato con los clientes en restaurantes y hoteles tiene que ver tanto con el producto como con la experiencia que brindamos a esos visitantes.

Este curso demuestra los 5 pasos necesarios para lograr un excelente servicio al cliente en una industria hotelera. Estudiamos el arte de la venta sugerente para mejorar la experiencia del cliente, además de qué hacer cuando algo sale mal y cómo convertir con confianza una experiencia de cliente aparentemente negativa en una excelente

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Product
Premium
Duration
60 minutes
Facilitator
Zoe Patey
Quiz
No
Certificate
Yes
Recommendation
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of Users who said they'd recommend this course.
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