Effective communication is an essential component of human relationships. We spend so much time communicating via email, so this topic is designed to help you put the client first by enabling you to communicate through email with excellence, effectively, efficiently and professionally.
You must be logged in to access these events
Writing Effective Email: Improving Your Electronic Communication by Nancy Flynn is a comprehensive guidebook that aims to enhance readers' skills in crafting clear, concise, and professional emails. Flynn recognises the growing importance of email communication in today's digital age and provides practical strategies and tips to help readers communicate effectively through this medium.
Send: Why People Email So Badly and How to Do It Better by David Shipley and Will Schwalbe is a thought-provoking book that explores the common pitfalls and challenges of email communication. The authors shed light on why people often struggle to effectively convey their messages through email and provide practical advice on how to improve this essential form of communication.
Email: A Write It Well Guide by Janis Fisher Chan is a comprehensive resource that aims to improve readers' email writing skills. The book provides practical guidance, strategies, and examples to help individuals write clear, concise, and professional emails in various contexts.
Are you ever asked to deliver a training session to employees, your peers or stakeholders despite not having any training delivery...
How do we make sure we get off on the right foot with each new interaction? Explore ways to build a strong relationship from the first...
This session will help you have more positive and confident telephone conversations with clients, building trust and delivering client...
Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on...
Everything you do can grow and reflect your personal brand and it is what other people will remember about you. Defining, developing...
Effective communication is an essential component of human relationships. We spend so much time communicating via email, so this...
Self-management is a crucial component of Emotional Intelligence. Once we are aware of our own emotions and how they affect our behaviour...
Communication is an essential leadership skill. Learn how to build rapport, trust and tactfully manage delicate and sensitive situations...