Language

Communication Skills

Effective Verbal Communication

This session will help you have more positive and confident telephone conversations with clients, building trust and delivering client excellence, which can result in better outcomes for the client and the business.

Objective: 

This session will help you have more positive and confident telephone conversations with clients, building trust and delivering client excellence, which can result in better outcomes for the client and the business.

Agenda:

  • What is Verbal Communication?
  • Verbal Communication Skills
  • Communication as a Two Way Process
  • Opening and Closing Communications 

Events

Date
Jun 26, 2024
Time
9:30 AM
Please use your learning platform to book onto this event.
Date
Aug 8, 2024
Time
12:30 PM
Please use your learning platform to book onto this event.
Date
Sep 19, 2024
Time
9:30 AM
Please use your learning platform to book onto this event.

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Product
Premium
Duration
60 minutes
Facilitator
Simon Sparks
Recommendation
98.15%
of Users who said they'd recommend this course.
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