Hospitality Customer Service

Steps to a Great Service - Hospitality

“The hospitality business is a lot like tennis! Those who serve well end up winning”

This course takes inspiration from those specific skills required to thrive in a customer facing hospitality environment. Dealing with customers in restaurants and hotels is as much about the product as the experience we provide those visitors.

This course demonstrates the 5 steps required to achieve excellent customer service in a hospitality industry. We look at the art of suggestive selling to enhance the customer experience, alongside what to do when thing go wrong and how to confidently turn a seemly negative customer experience into a great one!

On Demand

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60 Mins
Zoe Patey
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