“There is only ONE boss in hospitality. The Customer! “
Join this module to learn about the 4 elements of ONE service; Identify the needs and wants of your customer and learn how to recognise the importance of the customer journey as well as Identifying the ‘Golden Opportunities’ our customers present to us and understanding how to deal with them effectively
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This course takes inspiration from those and specific skills required to thrive in a customer facing hospitality environment. Dealing...