How to Engage and Understand Others

Communication is an essential leadership skill. Learn how to build rapport, trust and tactfully manage delicate and sensitive situations with professionalism and empathy.

Objective: 

Communication is an essential leadership skill. Learn how to build rapport, trust and tactfully manage delicate and sensitive situations with professionalism and empathy. 

Agenda: 

What do we mean by “communication”?
What does it mean to be “engaged”?
The art of understanding
Building rapport
Trust
Manage difficult situations