Rushmoor Borough Council

To gain trust, rapport and develop strong client relationships. Helping you put clients first with each interaction and demonstrating...

During this session you will learn why feedback is so important to the individual and the organisation; explore ways to give and receive...

Conducting formal discussions and interviews are a key part of a manager's job: whether you are communicating with prospective...

Join this micro-session to learn more about body language, be better able to interpret what others are feeling and thinking and how...

Have you ever doubted your abilities or felt like a fraud, like you don't belong where you are? - If you answer yes, join this...

Ever heard the phrase ‘don’t take my word for it’, how can you deliver this to your prospects and renewal clients?...

Providing an exceptional service for stakeholders within our organisations is imperative for the smooth running of departments and...

Join this informative session on how to manage anger. It includes a guided relaxation....

Gain an understanding of the aims of GDPR and potential penalties for infringements. We give an overview of the seven key principles...

Objective: By the end of this session you will understand the importance and benefit of Solution Selling The session will focus...

Employee engagement is a fundamental concept in the effort to understand and describe, both qualitatively and quantitatively, the nature...

During this course, we’ll explore the core competencies needed to thrive in a retail leadership position. Whether a department head...

Managing a sales team is no easy task. You have the potential to either make or break your sales reps. Sales managers can either inspire...

This session focuses on effective problem solving, understanding how to identify the root cause of a problem. It will also determine...

When employees underperform, a business can't operate at its full capabilities. A business can't sustain itself if the employees...

How to communicate effectively & clearly within different cultures. Tips and techniques as well as etiquette to help employees...

This is a critically important webinar for any business leader seeking to take an honest, supportive, and challenging approach to developing...

Discover current global trends in cyber-attacks and how to recognise them, learn of their potential impact and simple measures to put...

The objective of cross-selling can be to either increase the income derived from the client or to protect the relationship with the...

If we don’t have engaged employees, it’s only time before it starts impacting company performance. This interactive session looks...

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Learn how to identify and understand your own emotions and become aware of their impact and how to express emotions in a positive manner....

Explore how to be a positive influence on your team to aid in the success of your organisation and how to engage in effective negotiation...

The chance to speak with one to one with your direct reports is a valuable opportunity to get to know them better, what drives and...

Join this micro learning on how to solve workplace conflict with a compassionate approach....

How do we make sure we get off on the right foot with each new interaction? Explore ways to build a strong relationship from the first...

In this one-hour session we continue our exploration of Pivot Tables, and cover Expanding Pivot Table functionality, Adding a Calculated...

This is a 5-part series though sessions don't need to be completed in succession. This one-hour session covers some popular hints...

The pressure of an increasingly demanding work culture is a big challenge to society’s mental health. Trying to achieve a healthy...

Learn the difference between bullying & harassment, how to recognise them and the specific laws that apply to each. We look at...

The menopause can affect woman at different ages in different ways. Every woman will experience menopause – but your experience...

During this course, we’ll explore the core competencies needed to thrive in a hospitality leadership position. Whether a department...

During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...

Gain an understanding of how to be an effective follower, able to stand up for and stand up to the leader! We cover the importance...

In this programme we introduce four types of mentoring and cover the essential value they bring to the direct report, the organisation...

PowerPoint is in use everywhere in business, but few people have been trained in its use. In this session we look at some of the rarer...

When and how to run an effective and productive team meeting. This session is full of ideas to help you deliver a positive and...

Communication is an essential leadership skill. Learn how to build rapport, trust and tactfully manage delicate and sensitive situations...

Trust is a foundation of everything we do. But, how do we build that trust among the teams, between the clients and people surrounding...

Are you ever asked to deliver a training session to employees, your peers or stakeholders despite not having any training delivery...

Time is our biggest enemy but we all know we cannot get time back. This session will help you understand how to better manage your...

This 20 minute chair yoga session at your desk will help to prevent and rid you of any aches and pains caused by too much sitting....

For lots of people taking time out for themselves and practising mindfulness or meditation is easy, for others not so much, it can...

One of the most prominent topics of 2020 will be the rise of the remote workforce, as millions of us have had to pivot virtually overnight...

This one-hour session continues the discussion of charts made in Part 1 and covers Plotting on a second axis, Adding Trendlines, Forecasting...

Sensitivity analysis is a process by which different results can be predicted according to a number of variables. This is an important...

Do you have a mindset for success? Whether these goals are for business, home, family, or self-improvement, setting your mindset for...

Would you be able to recognise the signs and symptoms if you or one of your co-workers was suffering with a mental health condition?...

On average a typical worker could receive up to 120 emails every day! Join this 20-minute webinar where you will learn some top tips...

Did you know you can rewire your brain to be happy, Join this meditation webinar to learn the art of happiness....

This session explores the importance of understanding the clients needs and how to use this information to deliver value and credibility...

Often used synonomously: stress and anxiety are not the same. Learn the differences, how to spot the signs and symptoms and how to...

The Challenger sales model and methodology is built around a sales process that focuses on teaching, tailoring and taking control of...

In a more agile working world, leading a team of people is now easier given the access to technology. But how do you lead a hybrid...

The stakeholder management process is critical as it is the lifeline to effective business relationships.  Each stakeholder is...

Effective communication is an essential component of human relationships. We spend so much time communicating via email, so this...

Thinking about your people and how you communicate with them isn't always consistent. Equally, we all strive as managers to have...

Change is unavoidable, it is constant and necessary, but some people find it hard to deal with and even harder to manage. This session...

Thinking about your people and how you communicate with them isn't always consistent. Equally, we all strive as managers to have...

Do you feel as if you are not always getting the best results out of your conversations with your clients? Do you have beliefs that...

Are you keen to add new value to your clients?  To learn more about how to uncover assumptions to create opportunities? This...

How to Conduct a Great Mid-Year Conversation A mid-year review is a great way to connect with your employees and focus on providing...

Corruption globally amounts to over $1 trillion a year. Learn the impact of bribery and corruption, the four key offences under th...

You need to relax more: if it were as easy as that none of us would be stressed! Understand why a lack of sleep and relaxation is so...

This session focuses on how to see things from a client’s perspective. It’s important to continually demonstrate that you...

Remote working has many benefits, but also has it's challenges. How can you enjoy the extra time that you would be commuting whilst...

How can you put yourself in the best possible position to get the job? If you want to increase your confidence, this session will give...

One of the best ways to define superior customer service is to understand that you must go above and beyond your customer expectations...

A PDP is a tool to enable individuals to improve their performance and reach their full potential at each stage of their career. Identify...

Imposter syndrome: a psychological pattern in which an individual doubts their skills, abilities, and accomplishments. Learn how to...

During this session you will learn how to build a set of questions to understand your clients needs, learn how to help your clients...

With mental wellness becoming a focused issue in a post pandemic world, this course will equip you with the knowledge to identify those...

Objection Handling is a fundamental of any sales process. In this session learn and understand the key techniques to help achieve the...

We all want to be able to get our point across in a professional way, especially during more challenging conversations or situations....

Planning and Research can really help you build your confidence before you approach your client or interact with a prospect for the...

This session explores how to use the GROW coaching method to manage and improve your team's sales performance...

This is part 2 of our 2-part Mental Health First Aid course. Gain essential, practical skills to support people experiencing a decline...

An informative bite size session on how to utilise six hat thinking within discussions and meetings.  To enable all ideas and...

Are you focused on taking the next step in your career within your company? Are you feeling anxious for your upcoming interview, listen...

Job Burnout is a type of workplace stress that can affect anybody who feels constantly overwhelmed with their workload. This session...

Equality is not treating everyone the same: it is treating everyone fairly. This module is designed specifically for managers: how...

Self-management is a crucial component of Emotional Intelligence. Once we are aware of our own emotions and how they affect our behaviour...

Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on...

Mindfulness is the human ability to be fully present and in the moment. way to slow down your racing mind and help you let go of negative...

Auditing tools allow users to problem solve formulas and ensure accuracy and error handling is an essential skill for anyone performing...

This one-hour session is an essential for any Excel user that has never had formal training or is a bit rusty! In it we cover some...

Because of Excel’s tabular format a lot of people believe that they are already familiar with tables, but they were only introduced...

Have you ever tried to change a habit, negative thought, or emotional reaction and struggled to make that change stick? If you struggled...

For a new manager, the stresses and responsibilities can seem overwhelming. How can you balance the need for oversight, without stifling...

This is a 5-part series though sessions don't need to be completed in succession. This one-hour session covers some more hints...

This is a 5-part series though sessions don't need to be completed in succession. This one-hour session covers some more hints...

How do we demonstrate the value of our offering is better than either doing nothing, or that of our competition? This session gives...

This session is 1 minute long. Closing is easy - just ask for the business... but the remaining 59 minutes is spent on the build up...

The annual performance review is fast becoming a thing of the past: who wants to discuss work they did months ago?! Identify how you...

Excel added a new feature a few years ago that makes it super easy to fill lists of things in a different way once it recognises a...

One of the most used features of Excel is the ability to visualise data with charts, and this session focusses on the Types of chart,...

First impressions count, especially when your want to win business. How you come across to your clients for the first time can make...

Living the values of your organisation: this session looks at how to lead by example; by taking responsibility for yourself and understanding...

As a leader, learning how to delegate can be really beneficial, but its not always easy. This session explores how and why to delegate...

It's the meetings that managers statistically seem to hate the most, yet it should be something to be embraced by manager and direct...

This is a 5-part series though sessions don't need to be completed in succession. This one-hour session covers some more popular...

Pivot Tables are on of the most revered – and feared – elements Of Excel. In this one-hour session we explode some of the...

Logical functions in Excel allow you to have the program make decisions based on criteria you specify. A simple example could be to...

This one-hour session explores fundamental Excel skills that every user should benefit from including Sorting on multiple fields, Changing...

In this session we discover how a simple Pivot Table and Chart can be graphically filtered to show your best performers over time,...

Microsoft 365 now includes some amazing features, and in this one-hour session we discover how a plain text file can become a fabulous...