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16 results - Page 1 of 2

Customer Service Excellence Delivering an Exceptional Customer Service for Internal Stakeholders module
Customer Operational Excellence

Delivering an Exceptional Customer Service for Internal Stakeholders

Providing an exceptional service for stakeholders within our organisations is imperative for the smooth running of departments and...

Customer Service Excellence The 5 Whys and Understanding how to Problem Solve module
Customer Strategic Excellence

The 5 Whys and Understanding how to Problem Solve

This session focuses on effective problem solving, understanding how to identify the root cause of a problem. It will also determine...

Next Event:
Date
Jun 20, 2024
Time
9:30 AM
Customer Service Excellence How to Build Rapport and Trust in Relationships module
Customer Delivery Excellence

How to Build Rapport and Trust in Relationships

Trust is a foundation of everything we do. But, how do we build that trust among the teams, between the clients and people surrounding...

Next Event:
Date
Jun 20, 2024
Time
11:00 AM
Customer Service Excellence Delivering Customer Service Excellence module
Customer Operational Excellence

Delivering Customer Service Excellence

How do we put the needs and requirements of a client first, ahead of anything and everything else? Helping you deliver excellence to...

Next Event:
Date
Jun 21, 2024
Time
2:00 PM
Customer Service Excellence Understanding Style Awareness and Managing Personalities module
Customer Delivery Excellence

Understanding Style Awareness and Managing Personalities

To gain trust, rapport and develop strong client relationships. Helping you put clients first with each interaction and demonstrating...

Next Event:
Date
Jun 24, 2024
Time
12:30 PM
Customer Service Excellence Managing and Meeting  Customers' Expectations module
Customer Operational Excellence

Managing and Meeting Customers' Expectations

Do you feel as if you are not always getting the best results out of your conversations with your clients? Do you have beliefs that...

Next Event:
Date
Jun 25, 2024
Time
11:00 AM
Customer Service Excellence Understanding the Human Buying Psychology module
Customer Strategic Excellence

Understanding the Human Buying Psychology

This session sounds a little random, but underpins so much of how we engage with clients and prospects. This session helps you and...

Next Event:
Date
Jul 3, 2024
Time
8:00 AM
Customer Service Excellence Stakeholder Management module
Customer Strategic Excellence

Stakeholder Management

The stakeholder management process is critical as it is the lifeline to effective business relationships.  Each stakeholder is...

Next Event:
Date
Jul 4, 2024
Time
11:00 AM
Customer Service Excellence Dealing with Challenging Customers module
Customer Operational Excellence

Dealing with Challenging Customers

During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...

Next Event:
Date
Jul 8, 2024
Time
11:00 AM
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