HSP Group

This session explores the importance of understanding the clients needs and how to use this information to deliver value and credibility...

The menopause can affect woman at different ages in different ways. Every woman will experience menopause – but your experience...

Time is our biggest enemy and something we can't buy or get back. A short bite size session sharing best practice and top tips on how...

Are you new to line management and lack the confidence about 121s or general conversations? This short session takes a look at some...

Have you ever doubted your abilities or felt like a fraud, like you don't belong where you are? - If you answer yes, join this...

We’ve all heard the term “planned with military precision” and this session will give those with no formal project...

Seated Office Yoga for Stress Reduction is a course for anyone who wants to use movement and the breath to help to de stress and release...

An overview of the requirements and impact of Privacy and Electronic Communications Regulations (PECR)...

This is a 5-part series though sessions don't need to be completed in succession. This one-hour session covers some more hints...

This is a 5-part series though sessions don't need to be completed in succession. This one-hour session covers some more hints...

On average a typical worker could receive up to 120 emails every day! Join this 20-minute webinar where you will learn some top tips...

Join this micro-session to learn more about body language, be better able to interpret what others are feeling and thinking and how...

In this short session you’ll understand that selling is really a psychological barrier of words. We make decisions as consumers all...

Are you focused on taking the next step in your career within your company? Are you feeling anxious for your upcoming interview or...

In a 2020 study, 67% of managers felt that their organisation did not provide any or enough mental health support: how can we create...

Trust is a foundation of everything we do. But, how do we build that trust among the teams, between the clients and people surrounding...

Thinking about your people and how you communicate with them isn't always consistent. Equally, we all strive as managers to have...

It’s not just about the skills and abilities that make us successful at work it’s about whether we are turning up with...

Ever heard the phrase ‘don’t take my word for it’, how can you deliver this to your prospects and renewal clients?...

Conducting formal discussions and interviews are a key part of a manager's job: whether you are communicating with prospective...

Anxious about that upcoming presentation? Conscious you need to stand out - whilst presenting remotely? During this session you'll...

Thinking about your people and how you communicate with them isn't always consistent. Equally, we all strive as managers to have...

Change is unavoidable, it is constant and necessary, but some people find it hard to deal with and even harder to manage. This session...

Managing performance on a regular basis helps you stay on track of performance, the reality verses KPI’s and Objectives. It gives...

Have you ever tried to change a habit, negative thought, or emotional reaction and struggled to make that change stick? If you struggled...

This short standing yoga practice can be done any time of day for a metabolism boost. During this session you will work some major...

This session focuses on effective problem solving, understanding how to identify the root cause of a problem. It will also determine...

This is a 5-part series though sessions don't need to be completed in succession. This one-hour session covers some hints and tips...

Excel has a number of tools that allow predictions to be made depending on several variables. This can be very useful as a means of...

Delve into the often overlooked but critical aspect of project management: the human element. Explore how empowering your team can...

Used in Coaching and mentoring this short session gives a brief explanation of how the GROW model works and when best to use it....

Learn how to identify and understand your own emotions and become aware of their impact and how to express emotions in a positive manner....

Did you know you can rewire your brain to be happy, Join this meditation webinar to learn the art of happiness....

This 20 minute chair yoga session at your desk will help to prevent and rid you of any aches and pains caused by too much sitting....

Being a great leader, is doing what’s right for the business and its people. During this session we explore the need of balancing...

If we don’t have engaged employees, it’s only time before it starts impacting company performance. This interactive session looks...

An introduction to Diversity and Inclusion outlining the nine protected characteristics and the importance of D&I within the workplace....

Explore the critical aspects of project management that can make or break a project's success: risk and stakeholder management....

Join this session to learn about the symptoms of the menopause and how to manage them within the workplace....

It is estimated that money laundering by criminals and terrorists costs the UK more than £100 billion a year – take this...

You need to relax more: if it were as easy as that none of us would be stressed! Understand why a lack of sleep and relaxation is so...

In this short session you’ll be equipped with some hints on how to grab your audiences attention by use of tone and structure....

Managing a sales team is no easy task. You have the potential to either make or break your sales reps. Sales managers can either inspire...

Providing an exceptional service for stakeholders within our organisations is imperative for the smooth running of departments and...

Do you find yourself wasting time trying to find an email within your inbox? On average a typical worker receives over 120 emails per...

Unconscious bias occurs when an individual is unaware of a prejudice. Join this 60-minute webinar to discover how unconscious bias...

Explore how to be a positive influence on your team to aid in the success of your organisation and how to engage in effective negotiation...

Learn the difference between bullying & harassment, how to recognise them and the specific laws that apply to each. We look at...

How do we make sure we get off on the right foot with each new interaction? Explore ways to build a strong relationship from the first...

Stress is only a "bad" thing when it becomes disproportionate and misplaced. Understand the types of stress we experience,...

How do we put the needs and requirements of a client first, ahead of anything and everything else? Helping you deliver excellence to...

The stakeholder management process is critical as it is the lifeline to effective business relationships.  Each stakeholder is...

There's nothing worse than asking for the business to be told 'I need to run this past X'; despite being assured your point...

One of the most prominent topics of 2020 will be the rise of the remote workforce, as millions of us have had to pivot virtually overnight...

How to Conduct an Effective End of Year Review This 60-minute webinar will show you how to conduct the meeting in a structured but...

Objective: By the end of this session you will understand the importance and benefit of Solution Selling The session will focus...

For lots of people taking time out for themselves and practising mindfulness or meditation is easy, for others not so much, it can...

If you run a virtual team and need some ways to engage, ensure productivity and get the basics right, this whistle stop tour will provide...

We all want to be able to get our point across in a professional way, especially during more challenging conversations or situations....

Effective communication is an essential component of human relationships. We spend so much time communicating via email, so this...

Corruption globally amounts to over $1 trillion a year. Learn the impact of bribery and corruption, the four key offences under th...

Job Burnout is a type of workplace stress that can affect anybody who feels constantly overwhelmed with their workload. This session...

Gain an understanding of the aims of GDPR and potential penalties for infringements. We give an overview of the seven key principles...

This session focuses on how to see things from a client’s perspective. It’s important to continually demonstrate that you...

Receiving feedback can be a gift, it can help us grow and develop, ensuring we reach our full potential. Actionable feedback can help...

Do you feel as if you are not always getting the best results out of your conversations with your clients? Do you have beliefs that...

As the business landscape continues to evolve rapidly, traditional project management methodologies often struggle to keep pace with...

Explore how to become a confident individual and how this aids in the long-term success of your career. Tips and ideas to help you...

Everything you do can grow and reflect your personal brand and it is what other people will remember about you. Defining, developing...

During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...

During this webinar you will explore ideas of how to adapt your current customer service skills to an increasingly remote world to...

Explore ways of cutting costs and making the most of your money....

During this session you will learn how to build a set of questions to understand your clients needs, learn how to help your clients...

Join this micro learning on how to solve workplace conflict with a compassionate approach....

Remote working has many benefits, but also has it's challenges. How can you enjoy the extra time that you would be commuting whilst...

To gain trust, rapport and develop strong client relationships. Helping you put clients first with each interaction and demonstrating...

Gain an understanding of how to be an effective follower, able to stand up for and stand up to the leader! We cover the importance...

Managing and Leading your best, most capable talent; requires skills. Not only to maintain engagement of those performers, but to help...

One of the best ways to define superior customer service is to understand that you must go above and beyond your customer expectations...

Discover current global trends in cyber-attacks and how to recognise them, learn of their potential impact and simple measures to put...

A quick refresher on the most effective questions to ask when identifying customers needs....

Objection Handling is a fundamental of any sales process. In this session learn and understand the key techniques to help achieve the...

With mental wellness becoming a focused issue in a post pandemic world, this course will equip you with the knowledge to identify those...

This session will help you have more positive and confident telephone conversations with clients, building trust and delivering client...

Neurodiversity is a concept that recognizes and celebrates the natural variations in neurological functioning among individuals....

Time is our biggest enemy but we all know we cannot get time back. This session will help you understand how to better manage your...

Making the transition from "teammate" to leader, managing others and yourself. This topic explores how to set the standards...

Understand the buying process and what motivates people to buy. This will help you better understand how we engage with clients and...

This is part 2 of our 2-part Mental Health First Aid course. Gain essential, practical skills to support people experiencing a decline...

In the final Pivot Tables session we conclude our training on this subject by discovering how the same field can display different...

This is a 5-part series though sessions don't need to be completed in succession. This one-hour session covers some popular hints...

Often used synonomously: stress and anxiety are not the same. Learn the differences, how to spot the signs and symptoms and how to...

Join this 20 minute webinar to learn more about how to conduct a competency based interview, focusing on S.T.A.R...

PowerPoint is in use everywhere in business, but few people have been trained in its use. In this session we look at some of the rarer...

If your role involves combining sets of data that span several periods of time, it can be tricky if they are laid out and formatted...

This session is designed to help you present in a creative and engaging way. How do you inspire your audience through your delivery...

When employees underperform, a business can't operate at its full capabilities. A business can't sustain itself if the employees...

Managing and Leading your best, most capable talent; requires skills. Not only to maintain engagement of those performers, but to help...

Join this module to learn about the 4 elements of ONE service; Identify the needs and wants of your customer in a retail environment,...

During this course, we’ll explore the core competencies needed to thrive in a hospitality leadership position. Whether a department...

Do you often feel unsure how to resolve client complaints, wondering which way to turn and what to do, as well as make sure you deliver...

Learn about the power of dynamic conversation and its impact on learning, development and productivity. Gain an understanding of how...

During this session you will learn why feedback is so important to the individual and the organisation; explore ways to give and receive...

Are you ever asked to deliver a training session to employees, your peers or stakeholders despite not having any training delivery...

Communication is an essential leadership skill. Learn how to build rapport, trust and tactfully manage delicate and sensitive situations...

Join this informative session on how to manage anger. It includes a guided relaxation....

In this short 20-minute Micro Learning session we will look at some of the most useful Tips and Tricks for Microsoft Excel 365 including......

This one-hour session continues the discussion of charts made in Part 1 and covers Plotting on a second axis, Adding Trendlines, Forecasting...

Because of Excel’s tabular format a lot of people believe that they are already familiar with tables, but they were only introduced...

At any time across the world people are experiencing symptoms of Mental Health. Mental Health & Me is all about helping you to understand...

Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on...

Excel has many functions dedicated to dates and times, for example, to “date stamp” an invoice or identify the number of...

Coffee Talk will be an informal and interactive way to communicate important information, discuss topics of interest, and foster a...

In this short 20-minute Micro Learning session we will look at some of the most useful Tips and Tricks for Microsoft Excel 365 including......

Learn about the power of dynamic conversation and its impact on learning, development and productivity. Gain an understanding of how...

In this programme we introduce four types of mentoring and cover the essential value they bring to the direct report, the organisation...

This session is 1 minute long. Closing is easy - just ask for the business... but the remaining 59 minutes is spent on the build up...

Equality is not treating everyone the same: it is treating everyone fairly. This module is designed specifically for managers: how...

This is a critically important webinar for any business leader seeking to take an honest, supportive, and challenging approach to developing...

In this webinar we look at the four C checklist necessary to build a high trust team. How to fix broken trust, build winning relationships...

Self-management is a crucial component of Emotional Intelligence. Once we are aware of our own emotions and how they affect our behaviour...

A meeting can be highly productive, or a waste of valuable time. Gain the confidence and skills to plan and host an effective meeting. ...

An informative bite size session on how to utilise six hat thinking within discussions and meetings.  To enable all ideas and...

In this short 20-minute Micro Learning session we will look at some of the most useful Tips and Tricks for Microsoft Excel 365 including......

In this short 20-minute Micro Learning session we will look at some of the most useful Tips and Tricks for Microsoft Excel 365 including......

This is a 5-part series though sessions don't need to be completed in succession. This one-hour session covers some more popular...

Pivot Tables are on of the most revered – and feared – elements Of Excel. In this one-hour session we explode some of the...

This course takes inspiration from those and specific skills required to thrive in a customer facing hospitality environment. Dealing...

During this course, we’ll explore the core competencies needed to thrive in a retail leadership position. Whether a department head...

Logical functions in Excel allow you to have the program make decisions based on criteria you specify. A simple example could be to...

Excel has a number of functions specific to text rather than numbers. In this one-hour session we look at some of these, including...

This one-hour session explores fundamental Excel skills that every user should benefit from including Sorting on multiple fields, Changing...

Microsoft 365 now includes some amazing features, and in this one-hour session we discover how a plain text file can become a fabulous...