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Customer Service Excellence Crisis Management & De-escalation module
Customer Operational Excellence

Crisis Management & De-escalation

Crisis Management & De-escalation provides essential skills for handling high-pressure situations effectively. This course focuses...

Next Event:
Date
Apr 3, 2025
Time
9:30 AM
Leadership Running an Effective Team Meeting module
Leadership Essentials

Running an Effective Team Meeting

When and how to run an effective and productive team meeting. This session is full of ideas to help you deliver a positive and...

Next Event:
Date
Apr 3, 2025
Time
12:30 PM
Business Essentials How to be a Critical Thinker in Business module
Business Skills

How to be a Critical Thinker in Business

In today’s fast-paced business world, the ability to think critically is essential for making informed decisions, solving complex...

Next Event:
Date
Apr 3, 2025
Time
3:30 PM
Customer Service Excellence Putting Yourself in the Customer's Shoes module
Customer Delivery Excellence

Putting Yourself in the Customer's Shoes

This session focuses on how to see things from a client’s perspective. It’s important to continually demonstrate that you...

Next Event:
Date
Apr 3, 2025
Time
5:00 PM