How do we put the needs and requirements of a client first, ahead of anything and everything else? Helping you deliver excellence to all your clients, all the time.
By the end of this session you will better understand how to put the needs and requirements of a client first, ahead of anything and everything else. Helping you deliver excellence to all your clients, all of the time.
"5 Star Service: How to Deliver Exceptional Customer Service" by Michael Heppell is a comprehensive guide that explores the principles and strategies behind providing outstanding customer service. Heppell's book goes beyond the basics, aiming to empower individuals and organisations to elevate their customer service practices to a level that not only meets but exceeds customer expectations.
"The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service" by Jeff Toister is a practical guide for creating a customer-focused culture within an organisation. The book offers a range of tools and techniques for improving communication, setting service expectations, and building a team of customer service champions.
"The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World" is a book written by John R. DiJulius III, a leading expert on customer service and the founder of The DiJulius Group, a consulting firm that helps businesses improve their customer experience. In the book, DiJulius provides a step-by-step guide to creating a customer-centric business and revolutionising the way companies approach customer service.
"Delivering Happiness: A Path to Profits, Passion, and Purpose" is a book written by Tony Hsieh, the former CEO of Zappos, an online shoe and clothing retailer. In the book, Hsieh shares his personal and professional journey, including his experience building Zappos into a billion-dollar business that is widely recognized for its exceptional customer service and unique company culture.
"The Nordstrom Way to Customer Service Excellence" is a book written by Robert Spector and Patrick D. McCarthy that explores the customer service philosophy and practices of Nordstrom, one of America's most successful retailers. The book provides insights into the Nordstrom approach to customer service, and how it has enabled the company to build a loyal customer base and achieve sustained success.
During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...
Do you feel as if you are not always getting the best results out of your conversations with your clients? Do you have beliefs that...
Providing an exceptional service for stakeholders within our organisations is imperative for the smooth running of departments and...
Dealing with Challenging Customers - Part 2 expands on effective strategies for handling difficult interactions and resolving conflicts...
This course highlights how mindset influences customer interactions. Participants explore how adopting a customer-centric mindset enhances...
Crisis Management & De-escalation provides essential skills for handling high-pressure situations effectively. This course focuses...
How do we put the needs and requirements of a client first, ahead of anything and everything else? Helping you deliver excellence to...
During this webinar you will explore ideas of how to adapt your current customer service skills to an increasingly remote world to...