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Customer Service Excellence

Customer Operational Excellence

This course is designed for individuals that work in a reactive business environment, responding to incoming requests and queries. This course will help you develop strong client service skills, demonstrating service excellence through every interaction, focusing on excellent communication skills to ensure a first-rate service.

Dealing with Challenging Customers module
3 Events

Dealing with Challenging Customers

During this topic, we will explore how to deal with angry or difficult clients, highlighting specific...

Managing and Meeting  Customers' Expectations module
2 Events

Managing and Meeting Customers' Expectations

Do you feel as if you are not always getting the best results out of your conversations with your clients?...

Delivering an Exceptional Customer Service for Internal Stakeholders module
2 Events

Delivering an Exceptional Customer Service for Internal Stakeholders

Providing an exceptional service for stakeholders within our organisations is imperative for the smooth...

Dealing with Challenging Customers - Part 2 module
2 Events

Dealing with Challenging Customers - Part 2

Dealing with Challenging Customers - Part 2 expands on effective strategies for handling difficult interactions...

Importance of Mindset in Customer Relationship Management module
2 Events

Importance of Mindset in Customer Relationship Management

This course highlights how mindset influences customer interactions. Participants explore how adopting...

Crisis Management & De-escalation module
2 Events

Crisis Management & De-escalation

Crisis Management & De-escalation provides essential skills for handling high-pressure situations...

Delivering Customer Service Excellence module
1 Event

Delivering Customer Service Excellence

How do we put the needs and requirements of a client first, ahead of anything and everything else? Helping...

Adapting your Customer Service Skills to a Remote Environment module
0 Events

Adapting your Customer Service Skills to a Remote Environment

During this webinar you will explore ideas of how to adapt your current customer service skills to an...

Adapting Customer Service to the Remote Environment - Part 2 module
0 Events

Adapting Customer Service to the Remote Environment - Part 2

Adapting Customer Service to the Remote Environment - Part 2 continues to explore strategies for delivering...

FAQ's

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If you go to the My Account area, you will see all the learning events you've attended. You can download the related handouts for as long as you maintain your subscription. You can watch recordings of all events for up to 30 days after the event.
If you go to the My Account area, you will see all the learning events you've attended. You can access the recording of any session you attended for 30 days afterwards.
They will be emailed to you automatically and are accessible via the certificates tab on the My Account page.
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Courses:
9
Duration
9 hours
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