Auditing tools allow users to problem solve formulas and ensure accuracy and error handling is an essential skill for anyone performing...
This one-hour session is an essential for any Excel user that has never had formal training or is a bit rusty! In it we cover some...
During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...
It is estimated that money laundering by criminals and terrorists costs the UK more than £100 billion a year – take this...
Have you ever tried to change a habit, negative thought, or emotional reaction and struggled to make that change stick? If you struggled...
Making the transition from "teammate" to leader, managing others and yourself. This topic explores how to set the standards...
One of the most used features of Excel is the ability to visualise data with charts, and this session focusses on the Types of chart,...
This is a 5-part series though sessions don't need to be completed in succession. This one-hour session covers some hints and tips...
Learn how to identify and understand your own emotions and become aware of their impact and how to express emotions in a positive manner....
Mindfulness is the human ability to be fully present and in the moment. way to slow down your racing mind and help you let go of negative...
One of the most prominent topics of 2020 will be the rise of the remote workforce, as millions of us have had to pivot virtually overnight...
When and how to run an effective and productive team meeting. This session is full of ideas to help you deliver a positive and...
Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on...
A PDP is a tool to enable individuals to improve their performance and reach their full potential at each stage of their career. Identify...
Everything you do can grow and reflect your personal brand and it is what other people will remember about you. Defining, developing...
This is a 5-part series though sessions don't need to be completed in succession. This one-hour session covers some more hints...
This is a critically important webinar for any business leader seeking to take an honest, supportive, and challenging approach to developing...
Being a great leader, is doing what’s right for the business and its people. During this session we explore the need of balancing...
Explore how to become a confident individual and how this aids in the long-term success of your career. Tips and ideas to help you...
Discover current global trends in cyber-attacks and how to recognise them, learn of their potential impact and simple measures to put...
How can you put yourself in the best possible position to get the job? If you want to increase your confidence, this session will give...
Excel added a new feature a few years ago that makes it super easy to fill lists of things in a different way once it recognises a...
Remote working has many benefits, but also has it's challenges. How can you enjoy the extra time that you would be commuting whilst...
During this session you will learn how to build a set of questions to understand your clients needs, learn how to help your clients...
How do we put the needs and requirements of a client first, ahead of anything and everything else? Helping you deliver excellence to...
Objection Handling is a fundamental of any sales process. In this session learn and understand the key techniques to help achieve the...
Equality is not treating everyone the same: it is treating everyone fairly. This module is designed specifically for managers: how...
In this course we will be drilling down into what makes an effective leader to ensure the business needs and targets are met, by influencing...
A short session to understand the value of guided readings for relaxation with a demonstration via a reading from Sarah around Self...
The menopause can affect people at different ages in different ways. Everyone's experience of menopause will be unique –...
We all sometimes wish that there were more hours in the day, so how do we manage our time to feel like there is? Identify different...
Change is unavoidable, it is constant and necessary but some people find it hard to deal with and even harder to manage. This session...
Safeguarding statement that should be known by all. It is the practice of ensuring that vulnerable people have their health, wellbeing...
Join this module to learn about the 4 elements of ONE service; Identify the needs and wants of your customer and learn how to recognise...
One of the best ways to define superior customer service is to understand that you must go above and beyond your customer expectations...
Job Burnout is a type of workplace stress that can affect anybody who feels constantly overwhelmed with their workload. This session...
Join this module to learn about the 4 elements of ONE service; Identify the needs and wants of your customer in a retail environment,...
A short session to understand the value of guided readings for relaxation with a demonstration via a reading from Sarah around Stress...
A quick refresher on the most effective questions to ask when identifying customers needs....
Do you have a mindset for success? Whether these goals are for business, home, family, or self-improvement, setting your mindset for...
In this webinar we look at the four C checklist necessary to build a high trust team. How to fix broken trust, build winning relationships...
How do we make sure we get off on the right foot with each new interaction? Explore ways to build a strong relationship from the first...
In this programme we introduce four types of mentoring and cover the essential value they bring to the direct report, the organisation...
Managing sales performance on a regular basis helps you stay on track of the pipeline, the sales, the challenges and how your employee...
Managing a sales team is no easy task. You have the potential to either make or break your sales reps. Sales managers can either inspire...
This session is designed to help you present in a creative and engaging way. How do you inspire your audience through your delivery...
If only our customers could be for life! But the reality is, since the moment your prospect turned in to a paying client, their assessment...
Feeling fearful and anxious is a normal part of life: but when we experience them frequently, with no apparent cause, the effects on...
Imposter syndrome: a psychological pattern in which an individual doubts their skills, abilities, and accomplishments. Learn how to...
Managing and Leading your best, most capable talent; requires skills. Not only to maintain engagement of those performers, but to help...
Gain an understanding of the aims of GDPR and potential penalties for infringements. We give an overview of the seven key principles...
With mental wellness becoming a focused issue in a post pandemic world, this course will equip you with the knowledge to identify those...
Employee engagement is a fundamental concept in the effort to understand and describe, both qualitatively and quantitatively, the nature...
Do you find yourself wasting time trying to find an email within your inbox? On average a typical worker receives over 120 emails per...
Providing an exceptional service for stakeholders within our organisations is imperative for the smooth running of departments and...
This course takes inspiration from those people and specific skills required to thrive in a customer facing retail environment. This...
Time is our biggest enemy but we all know we cannot get time back. This session will help you understand how to better manage your...
An informative bite size session on how to utilise six hat thinking within discussions and meetings. To enable all ideas and...
Communication is an essential leadership skill. Learn how to build rapport, trust and tactfully manage delicate and sensitive situations...
Do you feel as if you are not always getting the best results out of your conversations with your clients? Do you have beliefs that...
Because of Excel’s tabular format a lot of people believe that they are already familiar with tables, but they were only introduced...
This is a 5-part series though sessions don't need to be completed in succession. This one-hour session covers some popular hints...
Picking up the phone, whether to talk to a new point of contact in your client organisation, or, contact prospects who have never engaged...
Thinking about your people and how you communicate with them isn't always consistent. Equally, we all strive as managers to have...
For a new manager, the stresses and responsibilities can seem overwhelming. How can you balance the need for oversight, without stifling...
This session focuses on effective problem solving, understanding how to identify the root cause of a problem. It will also determine...
It's the meetings that managers statistically seem to hate the most, yet it should be something to be embraced by manager and direct...
PowerPoint is in use everywhere in business, but few people have been trained in its use. In this session we look at some of the rarer...
In this one-hour session we continue our exploration of Pivot Tables, and cover Expanding Pivot Table functionality, Adding a Calculated...
This course takes inspiration from those and specific skills required to thrive in a customer facing hospitality environment. Dealing...
Giving honest, regular and accurate feedback to co-workers and reports is vital to ensure collaboration and maintaining standards....
Trust is a foundation of everything we do. But, how do we build that trust among the teams, between the clients and people surrounding...
The Challenger sales model and methodology is built around a sales process that focuses on teaching, tailoring and taking control of...
This session will help you have more positive and confident telephone conversations with clients, building trust and delivering client...
Corruption globally amounts to over $1 trillion a year. Learn the impact of bribery and corruption, the four key offences under th...
To gain trust, rapport and develop strong client relationships. Helping you put clients first with each interaction and demonstrating...
Sensitivity analysis is a process by which different results can be predicted according to a number of variables. This is an important...
This one-hour session continues the discussion of charts made in Part 1 and covers Plotting on a second axis, Adding Trendlines, Forecasting...
Living the values of your organisation: this session looks at how to lead by example; by taking responsibility for yourself and understanding...
Succession planning focuses on identifying and growing talent to fill leadership and business-critical positions in the future. This...
The stakeholder management process is critical as it is the lifeline to effective business relationships. Each stakeholder is...
At any time across the world people are experiencing symptoms of Mental Health Mental Health MOT is all about helping you to understand...
The objective of cross-selling can be to either increase the income derived from the client or to protect the relationship with the...
As a leader, learning how to delegate can be really beneficial, but its not always easy. This session explores how and why to delegate...
This session explores how to use the GROW coaching method to manage and improve your team's sales performance...
First impressions count, especially when your want to win business. How you come across to your clients for the first time can make...
Ever heard the phrase ‘don’t take my word for it’, how can you deliver this to your prospects and renewal clients?...
Explore how to be a positive influence on your team to aid in the success of your organisation and how to engage in effective negotiation...
Stress is only a "bad" thing when it becomes disproportionate and misplaced. Understand the types of stress we experience,...
Effective communication is an essential component of human relationships. We spend so much time communicating via email, so this...
Learn the difference between bullying & harassment, how to recognise them and the specific laws that apply to each. We look at...
This session is 1 minute long. Closing is easy - just ask for the business... but the remaining 59 minutes is spent on the build up...
This session looks at methods to subtly qualify your decision maker to either genuinely be the 'sole yes person' or an influencer...
Learn about the power of dynamic conversation and its impact on learning, development and productivity. Gain an understanding of how...
This session focuses on how to see things from a client’s perspective. It’s important to continually demonstrate that you...
Gain an understanding of how to be an effective follower, able to stand up for and stand up to the leader! We cover the importance...
This session sounds a little random, but underpins so much of how we engage with clients and prospects. This session helps you and...
When employees underperform, a business can't operate at its full capabilities. A business can't sustain itself if the employees...
We all want to be able to get our point across in a professional way, especially during more challenging conversations or situations....
You need to relax more: if it were as easy as that none of us would be stressed! Understand why a lack of sleep and relaxation is so...
This is a 5-part series though sessions don't need to be completed in succession. This one-hour session covers some more popular...
Pivot Tables are on of the most revered – and feared – elements Of Excel. In this one-hour session we explode some of the...
If we don’t have engaged employees, it’s only time before it starts impacting company performance. This interactive session looks...
Every Excel user knows that VLOOKUP is a tricky function to manage, but there are alternatives few people are aware of. This session...
This one-hour session explores fundamental Excel skills that every user should benefit from including Sorting on multiple fields, Changing...
This session has been designed to help you have a better understanding of your relationship with yourself and others. It will help...
How do we demonstrate the value of our offering is better than either doing nothing, or that of our competition? This session gives...
Have you ever doubted your abilities or felt like a fraud, like you don't belong where you are? - If you answer yes, join this...
This 60-minute session looks that benefits of a Mid-Year review, the goals of the conversation but importantly how to conduct an effective,...
Excel has a number of tools that allow predictions to be made depending on several variables. This can be very useful as a means of...
Microsoft 365 now includes some amazing features, and in this one-hour session we discover how a plain text file can become a fabulous...
The chance to speak with one to one with your direct reports is a valuable opportunity to get to know them better, what drives and...
It’s not just about the skills and abilities that make us successful at work it’s about whether we are turning up with...
Often used synonymously, management and leadership require many different qualities. This session will explore these, before giving...
Are you ever asked to deliver a training session to employees, your peers or stakeholders despite not having any training delivery...
The annual performance review is fast becoming a thing of the past: who wants to discuss work they did months ago?! Identify how you...
The pressure of an increasingly demanding work culture is a big challenge to society’s mental health. Trying to achieve a healthy...
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