During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...
Dealing with Challenging Customers - Part 2 expands on effective strategies for handling difficult interactions and resolving conflicts...
Leading a Customer Service Team focuses on equipping managers with essential skills to inspire and manage high-performing customer...
During this webinar you will explore ideas of how to adapt your current customer service skills to an increasingly remote world to...
Do you often feel unsure how to resolve client complaints, wondering which way to turn and what to do, as well as make sure you deliver...
Customer Complaint Handling - Part 2 provides advanced strategies for effectively managing and resolving customer issues. Building...
What are influencing skills and why are they so important? In this session, we will explore some of the misconceptions, the factors...
Providing an exceptional service for stakeholders within our organisations is imperative for the smooth running of departments and...
This session focuses on how to see things from a client’s perspective. It’s important to continually demonstrate that you...