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Customer Operational Excellence

Dealing with Challenging Customers

During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you can use to help smooth the client relationship, help solve their problem and demonstrate how to put the client first in a challenging situation.

Objective

Explore how to deal with angry or difficult clients. 
Learn specific tips and techniques that you can use to help solve their problem and demonstrate how to put the client first in a challenging situation.

Agenda

Client Journey and Creating Loyalty
Top Tips 
LAURA
Building Lasting Relationships

Events

Date
Dec 6, 2023
Time
5:00 PM
Date
Jan 5, 2024
Time
11:00 AM
Date
Feb 22, 2024
Time
8:00 PM

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Duration
60 Mins
Facilitator
Simon Sparks
Recommendation
97.56%
of Users who said they'd recommend this course.
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