Language

Live Now: Diversity & Inclusion in Recruitment - 11:00 AM to 12:00 PM Login to signup
Retail Customer Service

One Service - Retail

“There is only ONE boss in retail. The Customer! “

Join this module to learn about the 4 elements of ONE service; Identify the needs and wants of your customer in a retail environment, learn how to recognise the importance of the customer journey as well as Identifying the ‘Golden Opportunities’ our customers present to us and understanding how to deal with them effectivity.
 

On Demand

On Demand:
Please login to access this content.

Related Courses

Retail Retail Customer Service - Course
On Demand

Steps to a Great Service in Retail

This course takes inspiration from those people and specific skills required to thrive in a customer facing retail environment. This...

Retail Retail Customer Service - Course
On Demand

One Service - Retail

Join this module to learn about the 4 elements of ONE service; Identify the needs and wants of your customer in a retail environment,...

On Demand:
60 minutes

FAQ's

You can view the system in your local time by going to My Account > Edit Profile (Or click the timezone in the top bar > edit profile), once here you'll see a dropdown called timezone. If you change this to your timezone the platform will reflect this.
If you go to the My Account area, you will see all the learning events you've attended. You can download the related handouts for as long as you maintain your subscription. You can watch recordings of all events for up to 30 days after the event.
If you go to the My Account area, you will see all the learning events you've attended. You can access the recording of any session you attended for 30 days afterwards.
They will be emailed to you automatically and are accessible via the certificates tab on the My Account page.
Any courses or modules which are CPD accredited are clearly indicated
There may be an issue with your choice of speaker, please check your settings in Zoom.
Yes - our courses are designed to be accessed using any mobile device
On your Login page, hit the Forgotten Password button. Follow the instructions on the next Reset Password screen and you're done!
Duration
60 minutes
Facilitator
Zoe Patey
Quiz
No
Certificate
Yes
Recommendation
100%
of Users who said they'd recommend this course.
Login / Register
In order to access events you must have an Account.
Login / Register