Time is our biggest enemy but we all know we cannot get time back. This session will help you understand how to better manage your...

It's the meetings that managers statistically seem to hate the most, yet it should be something to be embraced by manager and ...

One of the most used features of Excel is the ability to visualise data with charts, and this session focusses on the Types of cha...

This one-hour session is an essential for any Excel user that has never had formal training or is a bit rusty! In it we cover some...

Change is unavoidable, it is constant and necessary but some people find it hard to deal with and even harder to manage. This s...

Providing an exceptional service for stakeholders within our organisations is imperative for the smooth running of departments and...

A short session to understand the value of guided readings for relaxation with a demonstration via a reading from Sarah around Enh...

In this short session you’ll be equipped with some hints on how to grab your audiences attention by use of tone and structure....

Everything you do can grow and reflect your personal brand and it is what other people will remember about you. Defining, developi...

Learn how to identify and understand your own emotions and become aware of their impact and how to express emotions in a positive ...

A short session to understand the value of guided readings for relaxation with a demonstration via a reading from Sarah around Sle...

During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...

This is a 5-part series though sessions don't need to be completed in succession. This one-hour session covers some more hints...

This is a 5-part series though sessions don't need to be completed in succession. This one-hour session covers some more hints...

This course takes inspiration from those and specific skills required to thrive in a customer facing hospitality environment. Deal...

This course takes inspiration from those people and specific skills required to thrive in a customer facing retail environment. Th...

A meeting can be highly productive, or a waste of valuable time. Gain the confidence and skills to plan and host an effective meet...

Have you ever doubted your abilities or felt like a fraud, like you don't belong where you are? - If you answer yes, join this...

Effective communication is an essential component of human relationships. We spend so much time communicating via email, so t...

This session focuses on how to see things from a client’s perspective. It’s important to continually demonstrate that ...

Imposter syndrome: a psychological pattern in which an individual doubts their skills, abilities, and accomplishments. Learn how t...

With the landscape of social media channels growing, whilst user experience habits are changing, how do we grow our social media p...

A short session to understand the value of guided readings for relaxation with a demonstration via a reading from Sarah around Sel...

The menopause can affect people at different ages in different ways. Everyone's experience of menopause will be unique –...

Anxious about that upcoming presentation? Conscious you need to stand out - whilst presenting remotely? During this session you...

Job Burnout is a type of workplace stress that can affect anybody who feels constantly overwhelmed with their workload. This sessi...

Managing and Leading your best, most capable talent; requires skills. Not only to maintain engagement of those performers, but to ...

How do we make sure we get off on the right foot with each new interaction? Explore ways to build a strong relationship from the f...

This session explores how to use the GROW coaching method to manage and improve your team's sales performance...

For a new manager, the stresses and responsibilities can seem overwhelming. How can you balance the need for oversight, without st...

Learn the difference between bullying & harassment, how to recognise them and the specific laws that apply to each. We look at...

Managing and Leading your best, most capable talent; requires skills. Not only to maintain engagement of those performers, but to ...

This session is designed to help you present in a creative and engaging way. How do you inspire your audience through your deliver...

Do you feel as if you are not always getting the best results out of your conversations with your clients? Do you have beliefs tha...

Thinking about your people and how you communicate with them isn't always consistent. Equally, we all strive as managers to ha...

Mindfulness is the human ability to be fully present and in the moment. way to slow down your racing mind and help you let go of n...

In this short session you’ll understand that selling is really a psychological barrier of words. We make decisions as consumers al...

With so much choice on marketing your business, from social media to fliers; print advertising to radio – how do we pick the right...

A short session to understand the value of guided readings for relaxation with a demonstration via a reading from Sarah around Str...

Trust is a foundation of everything we do. But, how do we build that trust among the teams, between the clients and people surroun...

You need to relax more: if it were as easy as that none of us would be stressed! Understand why a lack of sleep and relaxation is ...

Gain an understanding of the aims of GDPR and potential penalties for infringements. We give an overview of the seven key principl...

This session focuses on effective problem solving, understanding how to identify the root cause of a problem. It will also determi...

Would you be able to recognise the signs and symptoms if you or one of your co-workers was suffering with a mental health conditio...

In this course we will be drilling down into what makes an effective leader to ensure the business needs and targets are met, by i...

“If your actions inspire others to dream more, learn more, do more, and become more, you are a leader” In this course we will be ...

Often used synonymously, management and leadership require many different qualities. This session will explore these, before givin...

One of the most prominent topics of 2020 will be the rise of the remote workforce, as millions of us have had to pivot virtually o...

A short session to understand the value of guided readings for relaxation with a demonstration via a reading from Sarah around ‘St...

Corruption globally amounts to over $1 trillion a year. Learn the impact of bribery and corruption, the four key offences under th...

With mental wellness becoming a focused issue in a post pandemic world, this course will equip you with the knowledge to identify ...

Join this module to learn about the 4 elements of ONE service; Identify the needs and wants of your customer and learn how to reco...

Thinking about your people and how you communicate with them isn't always consistent. Equally, we all strive as managers to ha...

Explore how to become a confident individual and how this aids in the long-term success of your career. Tips and ideas to help you...

Join this module to learn about the 4 elements of ONE service; Identify the needs and wants of your customer in a retail environme...

Making the transition from "teammate" to leader, managing others and yourself. This topic explores how to set the standa...

Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and ...

This session will help you have more positive and confident telephone conversations with clients, building trust and delivering cl...

This 60-minute session looks that benefits of a Mid-Year review, the goals of the conversation but importantly how to conduct an e...

Gain an understanding of how to be an effective follower, able to stand up for and stand up to the leader! We cover the importance...

Living the values of your organisation: this session looks at how to lead by example; by taking responsibility for yourself and un...

The annual performance review is fast becoming a thing of the past: who wants to discuss work they did months ago?! Identify how y...

When and how to run an effective and productive team meeting. This session is full of ideas to help you deliver a positive an...

Used in Coaching and mentoring this short session gives a brief explanation of how the GROW model works and when best to use it....

In this one-hour session we continue our exploration of Pivot Tables, and cover Expanding Pivot Table functionality, Adding a Calc...

This is a 5-part series though sessions don't need to be completed in succession. This one-hour session covers some popular hi...

During this course, we’ll explore the core competencies needed to thrive in a hospitality leadership position. Whether a departmen...

PowerPoint is in use everywhere in business, but few people have been trained in its use. In this session we look at some of the r...

With mental wellness becoming a focused issue in a post pandemic world, this course will equip you with the knowledge to identify ...

We all sometimes wish that there were more hours in the day, so how do we manage our time to feel like there is? Identify differen...

Managing a sales team is no easy task. You have the potential to either make or break your sales reps. Sales managers can either i...

Conducting formal discussions and interviews are a key part of a manager's job: whether you are communicating with prospective...

Giving honest, regular and accurate feedback to co-workers and reports is vital to ensure collaboration and maintaining standards....

This one-hour session continues the discussion of charts made in Part 1 and covers Plotting on a second axis, Adding Trendlines, F...

Because of Excel’s tabular format a lot of people believe that they are already familiar with tables, but they were only int...

In a no normal world, how do you, as a leader, juggle what’s right for your business and people? How do we create calm in the cont...

When employees underperform, a business can't operate at its full capabilities. A business can't sustain itself if the emp...

The objective of cross-selling can be to either increase the income derived from the client or to protect the relationship with th...

Learn about the power of dynamic conversation and its impact on learning, development and productivity. Gain an understanding of h...

The pressure of an increasingly demanding work culture is a big challenge to society’s mental health. Trying to achieve a he...

Learn about the power of dynamic conversation and its impact on learning, development and productivity. Gain an understanding of h...

Explore how to be a positive influence on your team to aid in the success of your organisation and how to engage in effective nego...

If only our customers could be for life! But the reality is, since the moment your prospect turned in to a paying client, their as...

An informative bite size session on how to utilise six hat thinking within discussions and meetings.  To enable all ideas and...

Equality is not treating everyone the same: it is treating everyone fairly. This module is designed specifically for managers: how...

Being a great leader, is doing what’s right for the business and its people. During this session we explore the need of bala...

A PDP is a tool to enable individuals to improve their performance and reach their full potential at each stage of their career. I...

We all want to be able to get our point across in a professional way, especially during more challenging conversations or situatio...

Managing sales performance on a regular basis helps you stay on track of the pipeline, the sales, the challenges and how your empl...

It is estimated that money laundering by criminals and terrorists costs the UK more than £100 billion a year – take th...

This session explores the importance of understanding the clients needs and how to use this information to deliver value and credi...

Often used synonomously: stress and anxiety are not the same. Learn the differences, how to spot the signs and symptoms and how to...

In this webinar we look at the four C checklist necessary to build a high trust team. How to fix broken trust, build winning relat...

The stakeholder management process is critical as it is the lifeline to effective business relationships.  Each stakeholder ...

Succession planning focuses on identifying and growing talent to fill leadership and business-critical positions in the future. Th...

This is a critically important webinar for any business leader seeking to take an honest, supportive, and challenging approach to ...

How do we put the needs and requirements of a client first, ahead of anything and everything else? Helping you deliver excellence ...

To gain trust, rapport and develop strong client relationships. Helping you put clients first with each interaction and demonstrat...

If you run a virtual team and need some ways to engage, ensure productivity and get the basics right, this whistle stop tour will ...

This is a 5-part series though sessions don't need to be completed in succession. This one-hour session covers some more popul...

Pivot Tables are on of the most revered – and feared – elements Of Excel. In this one-hour session we explode some of ...

Logical functions in Excel allow you to have the program make decisions based on criteria you specify. A simple example could be t...

This one-hour session explores fundamental Excel skills that every user should benefit from including Sorting on multiple fields, ...

A quick refresher on the most effective questions to ask when identifying customers needs....

Microsoft 365 now includes some amazing features, and in this one-hour session we discover how a plain text file can become a fabu...

One of the best ways to define superior customer service is to understand that you must go above and beyond your customer expectat...