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Hospitality Customer Service

One Service - Hospitality

“There is only ONE  boss in hospitality. The Customer! “

Join this module to learn about the 4 elements of ONE service; Identify the needs and wants of your customer and learn how to recognise the importance of the customer journey as well as Identifying the ‘Golden Opportunities’ our customers present to us and understanding how to deal with them effectively 
 

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Duration
60 minutes
Facilitator
Zoe Patey
Quiz
No
Certificate
Yes
Recommendation
100%
of Users who said they'd recommend this course.
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