Language

Customer Strategic Excellence

Customer Complaint Resolution

Do you often feel unsure how to resolve client complaints, wondering which way to turn and what to do, as well as make sure you deliver client satisfaction?  Join this training to learn more.

Objective:

By the end of this session you will understand to handle client complaints and the importance of  knowing why it is so important to do it well.

Agenda: 

  • Why do Clients Complain?
  • Client Centricity
  • Procedures for complaint handling 
  •  Root Cause Analysis

Events

Date
Dec 18, 2024
Time
12:30 PM
Date
Jan 27, 2025
Time
12:30 PM

You must be logged in to access these events

Login or Register

Related SEEDL Summaries

Hug Your Haters: How to Embrace Complaints and Keep Your Customers

Hug Your Haters: How to Embrace Complaints and Keep Your Customers

Hug Your Haters: How to Embrace Complaints and Keep Your Customers by Jay Baer is a compelling book that explores the power of embracing customer complaints and turning them into opportunities to enhance customer loyalty and business success. Baer provides valuable insights, real-world examples, and actionable strategies to help organisations effectively handle customer feedback and create a culture of customer-centricity.

View Hug Your Haters: How to Embrace Complaints and Keep Your Customers
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong

A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong

A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong by Janelle Barlow and Claus Moller is an insightful book that challenges the traditional view of customer complaints and presents a new perspective on how organisations can leverage complaints to build customer loyalty. The authors argue that complaints should be seen as valuable feedback and opportunities for improvement rather than as negative incidents to be avoided or ignored.

View A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
Complaint Management Excellence: Creating Customer Loyalty through Service Recovery

Complaint Management Excellence: Creating Customer Loyalty through Service Recovery

Complaint Management Excellence: Creating Customer Loyalty through Service Recovery by Sarah Cook is a comprehensive guide that explores the importance of effectively managing customer complaints and using service recovery as a means to build customer loyalty. Cook provides valuable insights, practical strategies, and actionable techniques to help organisations handle complaints with excellence.

View Complaint Management Excellence: Creating Customer Loyalty through Service Recovery

Related Courses

Customer Service Excellence Customer Strategic Excellence - Course
3 Events

Problem Solving - Effective Approaches

Unlock the secrets to effective problem-solving with our course, “Problem Solving - Effective Approaches.” Delve into the...

Next Event:
Date
Nov 20, 2024
Time
8:00 AM
Customer Service Excellence Customer Strategic Excellence - Course
3 Events

Customer Complaint Resolution - Part 2

Customer Complaint Handling - Part 2 provides advanced strategies for effectively managing and resolving customer issues. Building...

Next Event:
Date
Feb 6, 2025
Time
3:30 PM
Customer Service Excellence Customer Strategic Excellence - Course
2 Events

Delivering a Superior After-Sales Experience

One of the best ways to define superior customer service is to understand that you must go above and beyond your customer expectations...

Next Event:
Date
Nov 27, 2024
Time
11:00 AM
Customer Service Excellence Customer Strategic Excellence - Course
2 Events

Customer Complaint Resolution

Do you often feel unsure how to resolve client complaints, wondering which way to turn and what to do, as well as make sure you deliver...

Next Event:
Date
Dec 18, 2024
Time
12:30 PM
Customer Service Excellence Customer Strategic Excellence - Course
1 Event

Understanding the Human Buying Psychology

This session sounds a little random, but underpins so much of how we engage with clients and prospects. This session helps you and...

Next Event:
Date
Dec 2, 2024
Time
3:30 PM
Customer Service Excellence Customer Strategic Excellence - Course
1 Event

Stakeholder Management

The stakeholder management process is critical as it is the lifeline to effective business relationships.  Each stakeholder is...

Next Event:
Date
Jan 27, 2025
Time
3:30 PM

FAQ's

You can view the system in your local time by going to My Account > Edit Profile (Or click the timezone in the top bar > edit profile), once here you'll see a dropdown called timezone. If you change this to your timezone the platform will reflect this.
If you go to the My Account area, you will see all the learning events you've attended. You can download the related handouts for as long as you maintain your subscription. You can watch recordings of all events for up to 30 days after the event.
If you go to the My Account area, you will see all the learning events you've attended. You can access the recording of any session you attended for 30 days afterwards.
They will be emailed to you automatically and are accessible via the certificates tab on the My Account page.
Any courses or modules which are CPD accredited are clearly indicated
There may be an issue with your choice of speaker, please check your settings in Zoom.
Yes - our courses are designed to be accessed using any mobile device
On your Login page, hit the Forgotten Password button. Follow the instructions on the next Reset Password screen and you're done!
Duration
60 minutes
Facilitator
Simon Sparks
Quiz
No
Certificate
Yes
Recommendation
95.65%
of Users who said they'd recommend this course.
On Demand
Please login to access On Demand content. Login
Login / Register
In order to access events you must have an Account.
Login / Register