To Sell Is Human: The Surprising Truth About Moving Others by Daniel H. Pink is a book that challenges the notion that sales is the domain of a select group of individuals with a specific set of skills. In fact, Pink argues that we are all in sales, as we spend a significant amount of our time trying to move others to our way of thinking, whether we are convincing our boss to give us a raise or persuading our children to clean their room.
"Presence: Bringing Your Boldest Self to Your Biggest Challenges" is a self-help book by social psychologist Amy Cuddy that explores the concept of "presence" and how it can help us overcome self-doubt and perform at our best in high-pressure situations. The book is divided into three parts, each of which focuses on a different aspect of developing presence.
"Meetings Suck: Turning One of the Most Loathed Elements of Business into One of the Most Valuable" by Cameron Herold is a practical guide that offers a fresh perspective on a widespread issue in the business world: ineffective meetings. Herold, an experienced business leader and entrepreneur, provides insights and actionable advice on how to transform meetings from unproductive and frustrating events into valuable and productive interactions.
Patrick Lencioni’s The Ideal Team Player: How to Recognize and Cultivate the Three Essential Virtues is a practical guide that teaches you how to become a valuable and effective team member by focusing on three key qualities: humility, hunger, and people smarts. The book emphasises that teamwork is essential for success in any organisation and shows how you can grow these traits to work better with others and contribute meaningfully to your team.
Predictably Irrational: The Hidden Forces That Shape Our Decisions by Dan Ariely is a captivating exploration of the irrational behaviours that influence our decision-making processes. Drawing on numerous experiments and research studies, Ariely reveals the hidden factors that drive our choices and challenges the assumption of human rationality in economic decision-making.
Customer success is an emerging field that is rapidly gaining traction as more and more businesses recognise the importance of retaining customers and fostering long-term relationships. In the book "Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue," authors Nick Mehta, Dan Steinman, and Lincoln Murphy provide a comprehensive guide to this exciting new field, offering insights and strategies for companies looking to reduce churn and build long-term customer relationships.