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Customer Service Excellence

23 results - Page 1 of 3

Customer Service Excellence Understanding Needs to Deliver Value module
Customer Delivery Excellence

Understanding Needs to Deliver Value

This session explores the importance of understanding the clients needs and how to use this information to deliver value and credibility...

Next Event:
Date
Dec 17, 2024
Time
11:00 AM
Customer Service Excellence Customer Complaint Resolution module
Customer Strategic Excellence

Customer Complaint Resolution

Do you often feel unsure how to resolve client complaints, wondering which way to turn and what to do, as well as make sure you deliver...

Next Event:
Date
Dec 18, 2024
Time
12:30 PM
Customer Service Excellence Dealing with Challenging Customers module
Customer Operational Excellence

Dealing with Challenging Customers

During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...

Next Event:
Date
Dec 20, 2024
Time
9:30 AM
Customer Service Excellence Leading a Customer Service Team module
Customer Service Leadership

Leading a Customer Service Team

Leading a Customer Service Team focuses on equipping managers with essential skills to inspire and manage high-performing customer...

Next Event:
Date
Jan 9, 2025
Time
5:00 PM
Customer Service Excellence Understanding Style Awareness and Managing Personalities module
Customer Delivery Excellence

Understanding Style Awareness and Managing Personalities

To gain trust, rapport and develop strong client relationships. Helping you put clients first with each interaction and demonstrating...

Next Event:
Date
Jan 16, 2025
Time
12:30 PM
Customer Service Excellence Effective Customer Meetings module
Customer Delivery Excellence

Effective Customer Meetings

A meeting can be highly productive, or a waste of valuable time. Gain the confidence and skills to plan and host an effective meeting,...

Next Event:
Date
Jan 20, 2025
Time
2:00 PM
Customer Service Excellence Influencing Skills module
Customer Delivery Excellence

Influencing Skills

What are influencing skills and why are they so important? In this session, we will explore some of the misconceptions, the factors...

Next Event:
Date
Jan 20, 2025
Time
5:00 PM
Customer Service Excellence Understanding Style Awareness - Part 2 module
Customer Delivery Excellence

Understanding Style Awareness - Part 2

This course delves deeper into interpersonal dynamics through the lens of the DISC model. It builds on Part 1 by exploring advanced...

Next Event:
Date
Jan 23, 2025
Time
12:30 PM
Customer Service Excellence Stakeholder Management module
Customer Strategic Excellence

Stakeholder Management

The stakeholder management process is critical as it is the lifeline to effective business relationships.  Each stakeholder is...

Next Event:
Date
Jan 27, 2025
Time
3:30 PM
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