Modules

This session explores the importance of understanding the clients needs and how to use this information to deliver value and credibility...

Providing an exceptional service for stakeholders within our organisations is imperative for the smooth running of departments and...

During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...

This session focuses on effective problem solving, understanding how to identify the root cause of a problem. It will also determine...

This session focuses on how to see things from a client’s perspective. It’s important to continually demonstrate that you...

Do you feel as if you are not always getting the best results out of your conversations with your clients? Do you have beliefs that...

Explore how to be a positive influence on your team to aid in the success of your organisation and how to engage in effective negotiation...

One of the best ways to define superior customer service is to understand that you must go above and beyond your customer expectations...

Trust is a foundation of everything we do. But, how do we build that trust among the teams, between the clients and people surrounding...