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291 results - Page 8 of 33

Customer Service Excellence Understanding Needs to Deliver Value module
Customer Delivery Excellence

Understanding Needs to Deliver Value

This session explores the importance of understanding the clients needs and how to use this information to deliver value and credibility...

Next Event:
Date
Apr 24, 2025
Time
3:30 PM
Mental Wellness Understanding and Overcoming Stress, Fear and Anxiety module
Stress Management

Understanding and Overcoming Stress, Fear and Anxiety

Stress is only a "bad" thing when it becomes disproportionate and misplaced. Understand the types of stress we experience,...

Next Event:
Date
Apr 25, 2025
Time
11:00 AM
Communication Skills Developing Your Personal Brand module
Communication Skills

Developing Your Personal Brand

Everything you do can grow and reflect your personal brand and it is what other people will remember about you. Defining, developing...

Next Event:
Date
Apr 25, 2025
Time
2:00 PM
Business Essentials Self-Confidence and Motivation module
Business Skills

Self-Confidence and Motivation

Explore how to become a confident individual and how this aids in the long-term success of your career. Tips and ideas to help you...

Next Event:
Date
Apr 28, 2025
Time
8:00 AM
Customer Service Excellence Client Complaint Resolution - Part 1 module
Customer Strategic Excellence

Client Complaint Resolution - Part 1

Do you often feel unsure how to resolve client complaints, wondering which way to turn and what to do, as well as make sure you deliver...

Next Event:
Date
Apr 28, 2025
Time
11:00 AM
Compliance Sexual Harassment in the Workplace module
Compliance

Sexual Harassment in the Workplace

Join this course to gain an overview of recent global Sexual Harassment legislation, with a focus on the latest UK-specific updates....

Next Event:
Date
Apr 28, 2025
Time
2:00 PM
Microlearning Effective Questioning Techniques module
Sales - Micro

Effective Questioning Techniques

A quick refresher on the most effective questions to ask when identifying customers needs....

Next Event:
Date
Apr 28, 2025
Time
3:30 PM
Microlearning Hints & Tips on Conversations Styles for Leaders module
Leadership - Micro

Hints & Tips on Conversations Styles for Leaders

Are you new to line management and lack the confidence about 121s or general conversations? This short session takes a look at some...

Next Event:
Date
Apr 28, 2025
Time
4:00 PM
Business Essentials Introduction to Diversity and Inclusion module
Diversity and Inclusion

Introduction to Diversity and Inclusion

An introduction to Diversity and Inclusion outlining the nine protected characteristics and the importance of D&I within the workplace....

Next Event:
Date
Apr 28, 2025
Time
5:00 PM
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