This course is suitable for Individuals that have strategic partnerships with their Customers and want to build an equal relationship. Become the trusted adviser and focus on understanding your Customer' priorities in order to recommend suitable business solutions.
This session focuses on effective problem solving, understanding how to identify the root cause of a...
Do you often feel unsure how to resolve client complaints, wondering which way to turn and what to do,...
One of the best ways to define superior customer service is to understand that you must go above and...
The stakeholder management process is critical as it is the lifeline to effective business relationships. ...
This session sounds a little random, but underpins so much of how we engage with clients and prospects....