Customer Service Excellence

Customer Delivery Excellence

This course is designed for Individuals that deliver a service and have regular contact with customers. Businesses that develop great, long-term relationships with their customers are more likely to receive repeat business from those customers. Satisfied customers might recommend your company, product or service to a colleague, leading to new business. This course will focus on how to build strong and positive client relationships, through collaboration and trust. You will learn how to identify client needs, deliver value and make a positive difference to your client’s business.


You can view the system in your local time by going to My Account > Edit Profile (Or click the timezone in the top bar > edit profile), once here you'll see a dropdown called timezone. If you change this to your timezone the platform will reflect this.
If you go to the My Account area, you will see all the learning events you’ve attended. You can download the related handouts for as long as you maintain your subscription. You can watch recordings of all events for up to 30 days after the event.
If you go to the My Account area, you will see all the learning events you’ve attended. You can access the recording of any session you attended for 30 days afterwards.
They will be emailed to you automatically and are accessbile via the certificates tab on the My Account page.
Any courses or modules which are CPD accredited are clearly indicated
There may be an issue with your choice of speaker, please check your settings in Zoom.
Yes – our courses are designed to be accessed using any mobile device
On your Login page, hit the Forgotten Password button. Follow the instructions on the next Reset Password screen and you’re done!
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in order to access events you must have an Account.
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