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Customer Operational Excellence

Delivering Customer Service Excellence

How do we put the needs and requirements of a client first, ahead of anything and everything else? Helping you deliver excellence to all your clients, all the time.

Objective 

By the end of this session you will better understand how to put the needs and requirements of a client first, ahead of anything and everything else. Helping you deliver excellence to all your clients, all of the time.

Agenda

  • Customer Journey
  • Examples of customer churn
  • What is exceptional service?
  • Blind Spots
  • How to deliver exceptional service

Events

Date
Sep 5, 2024
Time
3:30 PM

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Related SEEDL Summaries

The Nordstrom Way to Customer Service Excellence

The Nordstrom Way to Customer Service Excellence

"The Nordstrom Way to Customer Service Excellence" is a book written by Robert Spector and Patrick D. McCarthy that explores the customer service philosophy and practices of Nordstrom, one of America's most successful retailers. The book provides insights into the Nordstrom approach to customer service, and how it has enabled the company to build a loyal customer base and achieve sustained success. 

View The Nordstrom Way to Customer Service Excellence
The Service Culture handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service.

The Service Culture handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service.

"The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service" by Jeff Toister is a practical guide for creating a customer-focused culture within an organisation. The book offers a range of tools and techniques for improving communication, setting service expectations, and building a team of customer service champions. 

View The Service Culture handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service.
Delivering Happiness: A Path to Profits Passion & Purpose

Delivering Happiness: A Path to Profits Passion & Purpose

"Delivering Happiness: A Path to Profits, Passion, and Purpose" is a book written by Tony Hsieh, the former CEO of Zappos, an online shoe and clothing retailer. In the book, Hsieh shares his personal and professional journey, including his experience building Zappos into a billion-dollar business that is widely recognized for its exceptional customer service and unique company culture. 

View Delivering Happiness: A Path to Profits Passion & Purpose
The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees and Change the World

The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees and Change the World

"The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World" is a book written by John R. DiJulius III, a leading expert on customer service and the founder of The DiJulius Group, a consulting firm that helps businesses improve their customer experience. In the book, DiJulius provides a step-by-step guide to creating a customer-centric business and revolutionising the way companies approach customer service. 

View The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees and Change the World
5 Star Service: How to Deliver Exception Customer Service

5 Star Service: How to Deliver Exception Customer Service

"5 Star Service: How to Deliver Exceptional Customer Service" by Michael Heppell is a comprehensive guide that explores the principles and strategies behind providing outstanding customer service. Heppell's book goes beyond the basics, aiming to empower individuals and organisations to elevate their customer service practices to a level that not only meets but exceeds customer expectations.

View 5 Star Service: How to Deliver Exception Customer Service

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Duration
60 minutes
Facilitator
Simon Sparks
Quiz
No
Certificate
Yes
Recommendation
97.22%
of Users who said they'd recommend this course.
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