Welcome to Summaries, Books Summarised!

"The Art of Mentoring: Lead, Follow and Get Out of the Way" by Shirley Peddy is a comprehensive guide to mentoring in a business context. The author emphasizes the importance of building strong relationships, setting goals, providing feedback, and developing the skills and knowledge needed to succeed as a mentor or mentee. 

Managing Up: How to Forge an Effective Relationship with Those Above You by Rosanne Badowski is a comprehensive guide that offers practical advice and strategies for building strong relationships with superiors. Drawing on her extensive experience as an executive assistant to former General Electric CEO Jack Welch, Badowski provides valuable insights on managing upwards and leveraging that relationship for personal and professional growth.

Overwhelmed: Work, Love, and Play When No One Has the Time by Brigid Schulte is a thought-provoking exploration of the modern epidemic of overwhelm and its impact on various aspects of our lives. Schulte delves into the challenges individuals face in balancing work, family, and personal time, and offers insights into how we can reclaim our time and create a more fulfilling and balanced life.

"Presence: Bringing Your Boldest Self to Your Biggest Challenges" is a self-help book by social psychologist Amy Cuddy that explores the concept of "presence" and how it can help us overcome self-doubt and perform at our best in high-pressure situations. The book is divided into three parts, each of which focuses on a different aspect of developing presence. 

The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Nick Toman, and Rick DeLisi is a book based on extensive research on customer service interactions, revealing the key factors that drive customer loyalty. The authors argue that providing low-effort experiences is critical for creating loyal customers. They provide practical strategies and tactics for creating a seamless and effortless customer experience.