Are you new to line management and lack the confidence about 121s or general conversations? This short session takes a look at some of the conversation styles you can utilise to be more aware of your style...
We all want to be able to get our point across in a professional way, especially during more challenging conversations or situations. Assertiveness can help you express yourself clearly, succinctly, and...
To gain trust, rapport and develop strong client relationships. Helping you put clients first with each interaction and demonstrating client excellence through relationship building. To better understand...
Are you ever asked to deliver a training session to employees, your peers or stakeholders despite not having any training delivery experience? Would you like to learn how to plan, prepare and...
The conversations you have with others play a big part on the outcome, understanding and success of a goal, task or project. This course will teach you the skills needed to achieve the right result. ...
As a leader, the way you communicate with others can have a significant impact on motivation, morale and productivity. This course will give you the skills to make those conversations impactful. Learn...
How to Conduct a Great Mid-Year Conversation A mid-year review is a great way to connect with your employees and focus on providing thoughtful, constructive feedback on performance, values aligned behaviours...
In today's dynamic workplace, diverse generational perspectives can be a powerful asset if harnessed effectively. This training course is designed to equip you with the knowledge and skills needed...
This session will help you have more positive and confident telephone conversations with clients, building trust and delivering client excellence, which can result in better outcomes for the client and...
Join to listen and watch a roleplay demonstration of how to have an effective coaching conversation with your employee, a sought-after skill within the workplace, empowering their thinking and ultimately...
Become a better leader with our guide to managing virtual teams, conversation styles and how to use the GROW model Microlearning is a holistic approach for skill based learning and education which deals...
Surrounded by Idiots by Thomas Erikson is a book about understanding different communication and behavioural styles, and how to communicate effectively with people who have different styles than your own. Erikson presents his ideas using the DISC model, which categorizes people into four different communication styles: Dominant, Influencing, Steady, and Conscientious.
When Cultures Collide: Leading Across Cultures by Richard Lewis is an insightful and comprehensive book that delves into the complexities of cross-cultural communication and leadership. Drawing upon his extensive experience as a linguist and international business consultant, Lewis provides a framework to understand cultural differences and offers practical strategies for effective leadership in diverse cultural contexts.
Primal Leadership: Unleashing the Power of Emotional Intelligence by Daniel Goleman, Richard Boyatzis, and Annie McKee explores the role of emotional intelligence (EI) in effective leadership. Drawing on extensive research and practical insights, the authors demonstrate how emotional intelligence influences leaders' ability to inspire, motivate, and create positive work environments.
"Cold Calling Techniques (That Really Work!)" by Stephen Schiffman is a classic guide that provides practical and actionable strategies for mastering the art of cold calling in the world of sales. First published in 1987 and updated in subsequent editions, Schiffman's book remains relevant by offering timeless principles that help sales professionals build successful cold calling campaigns.
In "Train the Trainer: The Art of Training Delivery" by Skills Converged, readers are taken on a comprehensive journey into the intricacies of effective training delivery. This book, authored by the esteemed training resource provider Skills Converged, serves as an invaluable guide for trainers looking to hone their skills and elevate their impact in the realm of professional development.
"Conversational Intelligence: How Great Leaders Build Trust & Get Extraordinary Results" by Judith E. Glaser is a pioneering book that delves into the neuroscience of conversations and their profound impact on leadership, trust-building, and achieving exceptional results. Judith Glaser, an expert in the field of conversational intelligence, provides valuable insights into how leaders can harness the power of conversations to foster trust, collaboration, and high-performance within their organisations.