One of the best ways to define superior customer service is to understand that you must go above and beyond your customer expectations...
Explore how to be a positive influence on your team to aid in the success of your organisation and how to engage in effective negotiation...
This session focuses on how to see things from a client’s perspective. It’s important to continually demonstrate that you...
The stakeholder management process is critical as it is the lifeline to effective business relationships. Each stakeholder is...
This session sounds a little random, but underpins so much of how we engage with clients and prospects. This session helps you and...
How do we put the needs and requirements of a client first, ahead of anything and everything else? Helping you deliver excellence to...
A meeting can be highly productive, or a waste of valuable time. Gain the confidence and skills to plan and host an effective meeting. ...
To gain trust, rapport and develop strong client relationships. Helping you put clients first with each interaction and demonstrating...
During this webinar you will explore ideas of how to adapt your current customer service skills to an increasingly remote world to...
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