What are influencing skills and why are they so important? In this session, we will explore some of the misconceptions, the factors...
Do you feel as if you are not always getting the best results out of your conversations with your clients? Do you have beliefs that...
Unlock the secrets to effective problem-solving with our course, “Problem Solving - Effective Approaches.” Delve into the...
Crisis Management & De-escalation provides essential skills for handling high-pressure situations effectively. This course focuses...
During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...
Dealing with Challenging Customers - Part 2 expands on effective strategies for handling difficult interactions and resolving conflicts...
Leading a Customer Service Team focuses on equipping managers with essential skills to inspire and manage high-performing customer...
During this webinar you will explore ideas of how to adapt your current customer service skills to an increasingly remote world to...
Do you often feel unsure how to resolve client complaints, wondering which way to turn and what to do, as well as make sure you deliver...