The Customer Excellence – Micro programme delivers four concise, 20-minute microlearning modules that focus on enhancing your ability to build strong, long-lasting relationships through effective communication and customer-focused excellence. In this dynamic series, you’ll discover how to interpret nonverbal cues, craft clear and engaging emails, navigate the SEEDL platform seamlessly, and master practical techniques for empathy, trust-building, conflict resolution, and psychological insights into human interaction.
Perfect for professionals aiming to boost customer service skills, improve communication, and foster enduring connections—whether in person, in writing, or through digital channels. Users benefit from FAQs, recordings, handouts, and certifications to maximize learning convenience and impact, making Customer Excellence – Micro an essential toolkit for achieving customer excellence.
Join this micro-session to learn more about body language, be better able to interpret what others are...
In just 20 minutes, learn how to craft clear, concise, and professional emails that get the right response....
Being new to a company can be an exciting yet daunting time. Learning how to navigate new technology,...
This 20 minute course equips you with essential skills to nurture enduring connections with people from...