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Courses - Page 4

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Customer Service Excellence Problem Solving: Effective Approaches module
Customer Strategic Excellence

Problem Solving: Effective Approaches

Unlock the secrets to effective problem-solving with our course, “Problem Solving - Effective Approaches.” Delve into the...

Next Event:
Date
Jul 24, 2025
Time
9:30 AM
Compliance Bullying and Harassment module
Compliance

Bullying and Harassment

Target Audience: Any level Learn the difference between bullying & harassment, how to recognise them and the specific laws that...

Next Event:
Date
Jul 28, 2025
Time
12:30 PM
Business Essentials How to Manage and Organise your Inbox module
Business Skills

How to Manage and Organise your Inbox

Do you find yourself wasting time trying to find an email within your inbox? On average a typical worker receives over 120 emails per...

Next Event:
Date
Jul 29, 2025
Time
9:30 AM
Customer Service Excellence Crisis Management & De-escalation module
Customer Operational Excellence

Crisis Management & De-escalation

Crisis Management & De-escalation provides essential skills for handling high-pressure situations effectively. This course focuses...

Next Event:
Date
Jul 29, 2025
Time
2:00 PM
Compliance Preventing Bribery and Corruption module
Compliance

Preventing Bribery and Corruption

Target Audience: Any level Corruption globally amounts to over $1 trillion a year. Learn the impact of bribery and corruption, ...

Next Event:
Date
Jul 29, 2025
Time
3:30 PM
Compliance Anti-Money Laundering for SMEs module
Compliance

Anti-Money Laundering for SMEs

Target Audience: Any level working in SMEs Anti-Money Laundering for SMEs educates small and medium-sized enterprises on detecting...

Next Event:
Date
Jul 30, 2025
Time
3:30 PM
Compliance Conflict of Interest module
Compliance

Conflict of Interest

Target Audience: Any level This course explores the legal frameworks and ethical principles governing conflicts of interest in various...

Next Event:
Date
Aug 4, 2025
Time
11:00 AM
Customer Service Excellence Dealing with Challenging Customers module
Customer Operational Excellence

Dealing with Challenging Customers

During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...

Next Event:
Date
Aug 4, 2025
Time
3:30 PM
Compliance Online Safety Act module
Compliance

Online Safety Act

Target Audience: Any level This course provides a comprehensive overview of legislation aimed at promoting safe internet practices...

Next Event:
Date
Aug 5, 2025
Time
2:00 PM