Receiving feedback can be a gift, it can help us grow and develop, ensuring we reach our full potential. Actionable feedback can help...
Remote working has many benefits, but also has it's challenges. How can you enjoy the extra time that you would be commuting whilst...
This session will help you have more positive and confident telephone conversations with clients, building trust and delivering client...
Target audience: All This course explores the importance of safeguarding sensitive information, including personal, business,...
How do we make sure we get off on the right foot with each new interaction? Explore ways to build a strong relationship from the first...
During this webinar you will explore ideas of how to adapt your current customer service skills to an increasingly remote world to...
Do you often feel unsure how to resolve client complaints, wondering which way to turn and what to do, as well as make sure you deliver...
Customer Complaint Handling - Part 2 provides advanced strategies for effectively managing and resolving customer issues. Building...
Communication is an essential leadership skill. Learn how to build rapport, trust and tactfully manage delicate and sensitive situations...